Technical Information Service Representative
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Job Location:
Hartford County, CT - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Location: Rocky Hill CT (Hybrid Minimum 1 day onsite weekly)
Schedule: Remote with onsite training as required
Languages: English (French is an asset)
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Bachelors degree in a technical field or College Degree in Trades.
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Strong technical/mechanical aptitude with hands-on troubleshooting experience preferred.
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Excellent verbal and written communication skills.
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Strong interpersonal skills with a customer-focused approach.
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Proficient in Microsoft Office and web-based applications.
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Reliable home internet connection.
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French language proficiency is an added advantage.
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Provide technical support to customers distribution partners and sales reps through the technical helpline (phone email and web chat).
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Troubleshoot inquiries by visualizing mechanical situations and guiding customers to the correct adhesive products and solutions.
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Identify potential sales leads during customer interactions.
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Deliver prompt accurate and high-quality responses to technical inquiries.
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Participate in onsite technical training sessions as required.
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Work collaboratively with internal teams to maintain expert-level product knowledge.
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Maintain professional documentation and follow company communication standards.
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Hybrid Role: Minimum one day per week onsite at the Rocky Hill office (typically Tuesdays; may vary).
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Some weeks may require additional onsite days depending on business needs.
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This position serves as an entry into the adhesives technical field and is highly regarded within the organization.
Key Skills
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