UKI Technology Consulting Salesforce BA Functional Manager

At EY were all in to shape your future with confidence.

Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

About EY and Our Salesforce Practice

As part of our ambition to become the go-to partner for digital transformation and customer/employee experience using emerging technologies EY has established a dedicated Salesforce business within Consulting. This team is a home for talent and a key differentiator in the marketplace.

Our clients face rapid market shifts regulatory changes evolving customer expectations and technology innovation. We help them navigate disruption and accelerate growth by combining EYs brand content and technology expertise. Our approach delivers real transformation real change and real outcomes.

About the Role

The Manager Functional Lead role offers an exciting opportunity to lead the transformation of clients businesses. Youll leverage your functional domain expertise business process knowledge and Salesforce platform experience to deliver measurable business outcomes and build digital solutions that create value for customers and employees.

Youll work closely with a multidisciplinary team of technology professionals combining functional advice with technology enablement to drive change and deliver high-quality solutions.

Key Responsibilities

Client Engagement & Market Focus

• Build and maintain strong client relationships across sectors (Financial Services Corporates Public Sector).
• Identify client challenges and develop functional capability maps aligned to Salesforce solutions.
• Lead scoping shaping and delivery of Salesforce-led digital transformation engagements.
• Develop and execute relationship plans to expand EYs network and points of contact.
• Collaborate with Salesforce and EY sector specialists to create executive-level connections.

Functional Analysis & Design

• Provide functional expertise in domains such as Sales Effectiveness Marketing Automation and Service Excellence.
• Lead business analysis of current and future processes to define technology requirements.
• Drive functional and application design to ensure solutions meet business needs.
• Capture user requirements conduct reviews and facilitate stakeholder alignment.

People Leadership

• Line manage and coach consultants supporting their growth and development.
• Upskill team members on functional analysis user-centric design and process improvement.
• Lead project teams as Functional Lead Programme Lead or Workstream Lead.
• Foster a culture of continuous learning and career development.

Skills and Attributes for Success

Were looking for candidates with experience in:

• Digital transformation leveraging Salesforce and emerging technologies.
• Communicating technology value clearly to non-technical audiences.
• Delivering solutions across Salesforce Clouds (Sales Service Experience Marketing) and ISV products.
• Facilitating requirements workshops and translating functional needs into technical solutions.
• Managing projects and stakeholders effectively in dynamic environments.
• Leading teams and fostering collaboration.

Preferred experience:

• 5 years in project management and business analysis.
• Strong understanding of SDLC and Agile methodologies.
• Prior consulting experience on large-scale implementations.
• Excellent written and verbal communication skills.
• Salesforce certifications (Admin Sales Cloud Service Cloud Experience Cloud Business Analyst).

Preferred Certifications
Salesforce Admin
Sales Cloud Consultant
Service Cloud Consultant
Experience Cloud Consultant
Salesforce Business Analyst

What we offer you
At EY well develop you with future-focused skills and equip you with world-class experiences. Well empower you in a flexible environment and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learnmore.

• The hourly pay range for this job in the US is $XXX per hour. Individual salaries are based on education geographic location and alignment to the market data.
• If you join EY full time after your internship we offer a competitive compensation and benefits package where youll be rewarded based on your performance and recognized for the value you bring to the addition our Total Rewards package for full time hires includes medical and dental coverage pension and 401(k) plans and a wide range of paid time off options.
• Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external client serving roles to work together in person 40-60% of the time over the course of an engagement project or year.
• Under our flexible vacation policy youll decide how much vacation time you need based on your own personal circumstances. Youll also be granted time off for designated EY Paid Holidays Winter/Summer breaks Personal/Family Care and other leaves of absence when needed to support your physical financial and emotional well-being

We value your application
To make the most of your application experience please limit yourself to two applications within a six-month period.
Applications to EY are reviewed by a dedicated member of our early careers team.
You may receive outreach from an EY Recruiter to discuss your application and interests.

Are you ready to shape your future with confidence Apply today.

To learn more about our anticipated application deadlines please visit this link.

For those living in California please click here for additional information.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

EY Building a better working world

EY is building a better working world by creating new value for clients people society and the planet while building trust in capital markets.

Enabled by data AI and advanced technology EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance consulting tax strategy and transactions. Fueled by sector insights a globally connected multi-disciplinary network and diverse ecosystem partners EY teams can provide services in more than 150 countries and territories.

EY provides equal employment opportunities to applicants and employees without regard to race color religion age sex sexual orientation gender identity/expression pregnancy genetic information national origin protected veteran status disability status or any other legally protected basis including arrest and conviction records in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process please call 1-800-EY-HELP3 select Option 2 for candidate related inquiries then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EYs Talent Shared Services Team (TSS) or email the TSS at .