Guest Services Manager

We are currently recruiting for a Guest Services Manager to oversee our brand-new team of 7 based at the Dublin city centre offices of one of the largest consultancy firms in the world!

The thought planning and attention to detail that wraps around the guest experience at this location will be led by the Guest Services Manager. The successful candidate will introduce and deliver their vision for service ethos at the firm taking accountability for the welcome hosting central reservations assisting with event management and overall guest experience. They will monitor and review data that will allow them to identify areas for improvement and provide the intended strategic innovation and oversight to evolve our services to the client.

The Guest Services Manager will remain present in the day-to-day of the operation and build successful relationships with the clients team and key stakeholders within the firm strengthening our overall reputation and working with them and other service providers to ensure our team is consistently providing value. 

Hours: 40 hours per week shifts between 8am to 6pm Mon-Fri
Salary: 50000 per annum.

Qualifications :

It is essential for the successful candidate to have led a large team delivering a high-end reception services within a corporate environment. They will have experience of all areas of managing the team covering the full employee lifecycle and will have confidence to lead in everything from recruiting new team members and onboarding them to appraisals training and HR processes with guidance from the our central support teams.

They will be an excellent and influential communicator with a leadership style that drives team performance while boosting morale and creating an environment for team members to feel empowered.
They will be organised well-presented and have a huge passion for service excellence.

Additional Information :

Whats in it for you

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees providing counselling & information services.
• Access to Choices our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers hotels cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.

Remote Work :

No

Employment Type :

Full-time