Customer Service Representative, Agriculture & Equine

Richmond, VA - USA

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

What part will you play If youre looking for a place where you can make a meaningful difference youve found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities and youll find your fit amongst our global community of optimists and problem-solvers. Were always pushing each other to go further because we believe that when we realize our potential we can help others reach theirs. Join us and play your part in something special! As a Customer Service Rep you will deliver quality service and insurance recommendations to current and prospective Markel customers. This is a combined service and sales role with the expectation that sales vs. service responsibilities will be split based on business needs. All sales leads are provided and there is no outbound cold calling.

Customer Service Reps are required to stay current and knowledgeable of all procedures to ensure department standards and guidelines are meet which include Schedule Adherence Quality Assurance First Contact Resolution Average Talk Time Average Handle Time Average Speed of Answer and Coding

Responsibilities include:

Work diligently to find resolution to customer concerns and escalate to appropriate level when necessary.
Convey information efficiently effectively and appropriately to meet the needs of the customer.
Strive for first call resolution to provide best in class service.

Qualifications/Skill sets:

Ability to work in a fast-paced team environment
Dedicated to providing a positive customer experience
Communicate clearly and professionally over the phone
Strong technical background/ability to multi-task in several systems at once
Willingness to learn new material and systems/applications
Accountable and reliable

Requirements:

This position requires a Property & Casualty Insurance license to be obtained within the first 90 days of hire.
High school diploma or equivalent; some college is a plus!
Equine industry preferred
1 or more years of prior customer service experience preferred
Demonstrated job stability and attendance records
Solid computer grammar and multi-tasking skills
Comfort with a high-volume service center.

Primary Functions:

Handle Equine Mortality Private Horse Owner Liability and Commercial Equine Liability inquiries including phone support task management email communication system navigation and required documentation.
Provide backup support for additional Personal Lines products as seasonal demand requires.
Work in a fast-paced call center environment managing an average of 3040 inbound calls per day.
Perform both sales and service responsibilities in an hourly role utilizing 12 core systems.

Compensation: Starting pay ranges from $20/hour - $23.50/hour based on the candidates experience education.

*In addition to regular hourly pay there is an annual Performance Bonus Potential.

Benefits Included: Immediate health & dental benefits paid vacation and holidays a 401k match profit sharing tuition reimbursement policy.

Must have Property & Casualty license to work remote outside of Markel office locations. Markel locations are Pewaukee WI. Omaha NE. Glen Allen VA. Henderson NV. If located near Markel office location Hybrid work schedule is required.

P&C License must be: 220 License (General Lines Agent License) (Florida Only):
This is the most comprehensive license for P&C insurance. It allows agents to sell and manage a wide range of insurance products including commercial and personal property and casualty insurance. This license is ideal for those selling commercial P&C insurance.

#PIQ #LI-Hybrid

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position now or in the future.

Who we are:

Markel Group (NYSE MKL) a fortune 500 company with over 60 offices in 20 countries is a holding company for insurance reinsurance specialist advisory and investment operations around the world.

Were all about people We win together We strive for better

We enjoy the everyday We think further

Whats in it for you:

In keeping with the values of the Markel Style we strive to support our employees in living their lives to the fullest at home and at work.

We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees needs at all stages of life.

All full-time employees have the option to select from multiple health dental and vision insurance plan options and optional life disability and AD&D insurance.

We also offer a 401(k) with employer match contributions an Employee Stock Purchase Plan PTO corporate holidays and floating holidays parental leave.

Are you ready to play your part

Choose Apply Now to fill out our short application so that we can find out more about you.

Caution: Employment scams

Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently the scammer will reach out to individuals who have posted their resume online. These job offers include convincing offer letters and frequently ask for confidential personal information. Therefore for your safety please note that:

All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings.

All legitimate communications with Markel recruiters will come from email addresses.

We would also ask that you please report any job employment scams related to Markel to .

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information sickle cell trait or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy childbirth or related medical conditions; marital status civil union status domestic partnership status familial status or family responsibilities; military or veteran status including unfavorable discharge from military service; personal appearance height or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.

Should you require any accommodation through the application process please send an e-mail to the.

No agencies please.

Required Experience:

Unclear Seniority

What part will you play If youre looking for a place where you can make a meaningful difference youve found it.The work we do at Markel gives people the confidence to move forward and seize opportunities and youll find your fit amongst our global community of optimists and problem-solvers. Were alwa...