Assistant Manager – Colleagues Accommodation & Transportation

POSITION OVERVIEW

At Fairmont Mumbai colleagues are the heart of our hotel. The Assistant Manager Employee Accommodation & Transportation plays a critical role in delivering a safe comfortable and dignified living and commuting experience for all colleagues. This role oversees daily housing operations transport services safety compliance and service excellence while upholding Fairmonts legendary standards of care luxury respect and colleague engagement.

KEY RESPONSIBILITIES

1. Accommodation Operations & Service Excellence

• Conduct daily rounds across all colleague accommodation buildings as per Fairmont standardscovering safety cleanliness room condition hygiene and colleague welfare.

• Ensure each accommodation offers a luxury service environment aligned to Fairmonts colleague care philosophywell-lit corridors functional amenities fresh environment and professional upkeep.

• Prepare weekly inventories of accommodation assets linen amenities fixtures and electrical fittings ensuring shrinkage control and accurate stock records.

• Ensure guestroom-like cleanliness standards in colleague accommodation; conduct surprise inspections and ensure housekeeping teams meet Fairmont brand quality.

• Monitor pest control schedule water tank cleaning deep cleaning cycles and ensure documentation is maintained as per brand audits.

• Ensure adequate supplies such as cleaning material toiletries for common areas and maintenance stock are always available.

• Maintain room allocation efficiency ensuring optimal use of space and preparing vacancies for new joiners.

2. Compliance Safety & Colleague Welfare

• Ensure accommodations comply with local statutory norms fire safety regulations and Accor/Fairmont policies.

• Conduct monthly safety audits fire extinguisher checks emergency exit visibility and coordinate mock drills with Security & Engineering.

• Ensure real-time CCTV functioning and escalate any misconduct safety violation or unusual activity to the Director People & Culture immediately.

• Maintain hygiene and safety to meet ALLSafe Heartist and Accor H&S standards.

• Ensure dignified living conditions privacy standards and maintenance of Fairmonts culture of respect for all colleagues.

3. Engineering & Maintenance Coordination

• Track all engineering complaintsAC plumbing electrical carpentry power issuesand log them in a detailed Repair & Maintenance Tracker.

• Ensure issues are recorded assigned followed up closed and documented with before/after photos.

• Conduct preventive maintenance planning for rooms corridors water systems elevators lighting and common spaces.

• Monitor vendor visits for water pumps DG set lift servicing and electrical panels; ensure reports are submitted.

4. Documentation Reporting & Administration

• Prepare Allotment Letters ensure Dos & Donts are explained clearly signed and filed systematically.

• Maintain updated accommodation files occupancy charts disciplinary records transfer logs and handover notes.

• Submit electricity bills for all accommodations to P&C within defined timelines; monitor consumption trends for cost control.

• Circulate daily accommodation reports highlight issues and update action taken notes.

• Maintain weekly & monthly MIS for:

  • Occupancy

  • Vacancies

  • Maintenance issues closed

  • Energy consumption

  • Security observations

  • Housekeeping performance

5. Transportation Management Fairmont Service Standards

• Oversee end-to-end transportation operations ensuring colleague pickup/drop routes run on time with zero safety compromise.

• Plan transport schedules as per peak hours shift timings airport runs and late-night colleague requirements.

• Ensure vehicles meet Fairmont standards of cleanliness hygiene seat comfort lighting and safety.

• Monitor GPS tracking punctuality fuel logs and vendor performance.

• Train drivers on etiquette behavior grooming safety protocols and Heartist culture.

• Handle concerns such as delays breakdowns misroutes and colleague safety alerts immediately.

6. People Management & Vendor Coordination

• Prepare and manage Housekeeping & Security rosters for all accommodation buildings.

• Conduct briefings with the HK/Security teams to align them with Fairmonts luxury service expectations.

• Ensure labour compliance and performance monitoring of outsourced vendors.

• Establish and maintain strong relationships with transport providers maintenance contractors and external housing agencies.
   

KEY SKILLS & COMPETENCIES

• Strong knowledge of hospitality accommodation management

• Excellent written & verbal communication

• Strong follow-up and coordination skills

• Crisis & emergency response capabilities

• High proficiency in MS Excel (trackers audits MIS)

• Ability to conduct audits & ensure brand compliance

• Ability to handle confidential colleague matters with sensitivity
   

Qualifications :

QUALIFICATIONS & EXPERIENCE

• Bachelors degree in Hospitality Administration or related field

• 35 years experience in accommodation/facility operations (hospitality preferred)

• Experience with luxury/lifestyle hotel brands is a strong advantage

• Knowledge of transportation planning and vendor management

• Understanding of engineering basics and safety protocols

Remote Work :

No

Employment Type :

Full-time