Customer Accounts Administrator
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Job Location:
Grande Prairie - Canada
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
About the Company
Canadian Fiber Optics (CFOC) and Northern Lights Fiber is committed to bridging the digital divide: we bring best-in-class broadband internet to rural and underserved markets. We are built on a foundation of Courage Curiosity Compassion and Humility. And the truth is we love what we do! Bringing communities together is a powerful thing and we are proud of the impact we make in the lives of our customers.
Job Summary:
We are seeking a reliable and detailed-oriented Customer Account Administrator to join our growing team. The successful candidate closely with the Customer Experience Manager to act as the primary point of contact for all customer account-related matters at Northern Lights Fiber. The specialist will be responsible for ensuring accurate account setup billing and resolution of discrepancies while maintaining a customer-first approach. The ideal candidate will be detail-oriented proactive in problem-solving and possess excellent communication skills to effectively address customer needs and account issues.
What you will be doing:
- Account Monitoring: Continuously monitor customer accounts for discrepancies errors or issues ensuring swift resolution and accurate account management.
- Billing Accuracy: Review daily billing schedules for appointments and ensure all charges are accurate.
- Delinquency: Process and manage monthly delinquent and bad debt accounts in accordance with company policies and procedures.
- Payment Issue Resolution: Handle payment reversals resolve escalated payment method issues and provide timely solutions for customers experiencing billing concerns.
- Escalation Management: Take ownership of escalated customer issues particularly related to payment methods and billing discrepancies.
- Collaboration with Finance: Assist the Finance team with various billing-related tasks reporting and reconciliations as needed.
- Business & Special Accounts Management: Oversee and manage business accounts including the setup of billing information and collaboration with the Accounts Payable (AP) department.
What we are looking for:
- A minimum of 2 years in customer service billing accounts administration or a similar role.
- Experienced workingin industries such as telecommunications utilities or services where account management is crucial is preferred.
- Ability to interact effectively with customers and colleagues demonstrating empathy patience and a genuine desire to serve.
- Proficient in identifying and resolving issues efficiently utilizing analytical thinking and creative problem-solving techniques.
- Excellent verbal and written communication skills in English enabling clear and concise communication with customers and team members.
- Enjoyment of working in a team-oriented collaborative environment contributing positively to team dynamics and achieving common goals.
- Exceptional organizational skills including the ability to manage time effectively prioritize tasks and handle multiple responsibilities simultaneously.
- Strong proficiency in Microsoft Excel/Word and general computer skills facilitating efficient work processes and documentation.
- Ability to organize work efficiently set priorities and meet deadlines ensuring tasks are completed effectively and on time.
- Maintain an outgoing positive attitude fostering a supportive and engaging work environment and enhancing customer interactions.
What We Offer:
At Canadian Fiber Optics Corp. our priority is our employees. The work-hard-play-hard isnt just a saying for us - we are agile passionate and energetic. We check our egos at the door roll up our sleeves move fast get things done and support each other. Our leaders inspire the team truly welcoming all members to be open honest and provide feedback without fear of judgement. We want the curious the champions and the collaborators.
We are consistently working to provide a safe work environment competitive wages including strong commission-based compensation and many opportunities to learn and grow. If you commit to delivering results and make a difference we look forward to hearing from you.
Work Schedule:
- This is a full-time position (40 Hrs/week)
Required Experience:
Senior IC
Key Skills
- Data Entry
- Adobe Acrobat
- AS400
- EDI
- Microsoft Outlook
- Cloud Architecture
- Microsoft Excel
- Quick Books
- Administrative Experience
- Order Fulfillment
- Project Implementation
- Sales Support
About Company
Connecting Rural Canada We Build and Operate Fast, Reliable Fiber Networks So Rural Canada Can Thrive Contact Us Let’s Build a Better Canada If Canada is going to thrive, compete, and build back better, the people and businesses in rural communities need fast, reliable fiber
