IT Support Analyst
Share
Job Location:
Oklahoma City, OK - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
PRINCIPLE CHOICE SOLUTIONS
IT Support Analyst
IT Support Analyst
POSITION PURPOSE
The IT Support Analyst is responsible for providing escalated technical support and training to end users. The IT Support Analyst position is responsible for working within the ticketing system quickly troubleshooting software/hardware issues accurately documenting issues resolutions and collaborating with other technical resources to solve complex problems. Such troubleshooting may include software applications hardware issues or answering training questions via phone email remote access and in person. Hardware Imaging is a core responsibility for this position.
ORGANIZATION
This position reports to the IT Support Manager.
ESSENTIAL FUNCTIONS
- Supply and deploy technical solutions to business problems.
- Excellent customer support to all users within the organization and documentation of each customer interaction with an attention to security.
- Provide escalated and advanced hardware and software support to business users both locally and remote via phone email chat and remote tools.
- End user administration following internal IT processes and procedures.
- Installation and configuration of workstations printers and other end user requests
- Moderate to Advanced Support of Office 365 product suite Intune Hardware management Adobe suite Communication software Connectwise Mobile device management and Secure web gateway including any other current/future technology that may be considered as organization owned/managed.
- Work closely with the IT Leadership to ensure proper issue tracking documentation and assignment of tasks is being completed accurately and on a daily basis.
- Working with the team collaborate and improve documentation for end users through our external systems.
- Additional security clearance/training may be required specific to this department.
- Provide On-Call support as necessary.
- All other duties as assigned.
KNOWLEDGE & EXPERIENCE
- 1-3 years experience in providing outstanding customer service through hardware and software technical support in a professional office environment.
- 1-3 years experience using a ticketing system.
- Advanced hardware and software troubleshooting skills.
- High knowledge and proficiency of Windows 10/11 Office 365 Product Suite Adobe and other SAAS applications. Azure Active Directory Command prompts and Microsoft PowerShell experience required. At least 1 year of regular use of AD Users and Groups in providing normal AD administration.
- Attention to detail with a focus on identifying the root cause and possible independent resolution where applicable.
- Strong communications skills with the focus on customer service.
- High sense of urgency with excellent researching abilities.
- CompTIA Network A Software or equivalent certification is required.
MACHINES & EQUIPMENT
The incumbent must be able to effectively operate the current computer system telephone system and other office machines such as a copier.
PHYSICAL REQUIREMENTS
Must be able to lift and carry up to 50 pounds. Must be able to talk listen and speak clearly on the telephone.
WORKING CONDITIONS
The incumbent works in an office environment that is not substantially exposed to adverse environmental conditions such as heat cold or extreme noise. Routine periods of being on the phone utilizing a headset sitting and data keying are required. Periodic times working at the office site may be required.
Security and privacy training will be provided as part of this role to protect the confidentiality integrity and availability of PCS associate and customer data.
The above statements are intended to describe the general nature of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
Principle Choice Solutions isan equal opportunity employer and all qualified applicants will receive consideration for employmentwithout regard to race color religion age sex parental status national origin disability genetic information political affiliation protected veteran status sexual orientation gender identity or expression or any other non-merit-based factors or characteristic protected by federal state or local laws.
Required Experience:
Junior IC
Key Skills
- Baan
- English Language
- Ideas
- Access
- Games
- Application Management
About Company
Our experience is in healthcare leadership and hospital operations in commercial and federal organizations. We improve processes and increase revenue potential.
