Order Entry Specialist

Do you have previous customer service or data entry experience and looking for a new opportunity to grow with a companyKnape & Vogtis looking for an Order Entry Specialistto join our industry leading team!Enjoy excellent pay and incentives at a company where you will be recognized and rewarded!

Company Overview:

Knape & Vogt Manufacturing Company is a 125-year-old company based in Grand Rapids. We are a global leader specializing in the design manufacture and distribution of functional hardware office and healthcare ergonomics and storage-related components for original equipment manufacturers specialty distributors hardware chains and major home centers.

Whats In It For You

• Benefits including Medical/Dental/Vision plus many more starting Day 1
• Competitive Pay
• Generous Paid Time Off
• 11 Paid Holidays
• 401K with Company Match
• Tuition Reimbursement
• Employee Discount Programs
• Bonus and Merit opportunities

What Will YouGet To Do:

• Timely and accurate entry and booking of Purchase Orders (POs)
• Clear understanding of PO terms including those required for accurate PO entry to reduce exceptions and errors
• Understanding of pricing & pricing tables promotions and the process to verify pricing
• Works closely with cross-functional partners when customer accounts are on a hold so orders can be booked in a timely manner
• Enter orders with standard lead time and/or work with planning to assign ship dates for expedites and other special requests and provide order verification to customers on a timely basis
• Advanced communication to customers on order changes acknowledgements confirmation and past due/ back order
• Understand and update customer records in Oracle to ensure purchase orders and acknowledgements to customers are accurate
• Communicate with customers and salespeople to resolve discrepant sales orders in a timely manner
• Understand and act on relevant Order Management EBS reports (including but not limited to one-hold entered not booked broken cartons short lead-time etc) to ensure timely entry and fulfillment of orders as well as early communication to customers when delays are expected
• Assist with credits returns and phone queue on an as needed basis
• Develop an understanding of KVs standard work practices sales territory assignments product availability and Special Pricing Agreements including fees added to pricing agreements including small order tariff or promotional/show pricing discounts
• Manage all daily work through Salesforce cases
• Participate in process and product training

What Will YouBring:

• Work Experience: Minimum 2-years of experience in Customer Service or related field
• Computer Skills: Proficient in MS Office (Excel Word PowerPoint) and Outlook Excellent Data entry skills with ability to process large amounts of information both efficiently and accurately
• Organization Skills: Strong organizational skills with ability to handle multiple priorities efficiently effectively and accurately
• Communication Skills: Good verbal and written communication skills and good interpersonal skills with ability to deal with individuals at all levels both inside and outside the organization