Desktop Support Specialist

Virginia Beach, VA - USA

Monthly Salary: $ 30 - 30

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Position Title: Desktop Support Specialist

Contract Duration: 6 month Contract to Hire

Work Location: Virginia Beach VA

Employment: Onsite (100%)

About Us: Endurance IT Services provides Managed IT Services Cybersecurity Solutions and IT Consulting to help businesses stay secure and productive. We also offer IT Staffing for Direct-Hire Contract-to-Hire and contract roles plus internal full-time positions.

Note: Some opportunities may not be exclusive and can change as we work with clients but our goal is always to help candidates find the right job.

The Desktop Support Specialist plays a critical role in ensuring seamless technology operations across the Urology of Virginias network. As the primary point of contact for end-user IT support this position is responsible for providing timely effective resolution to technical issues across a diverse range of devices and systems. The ideal candidate will be proactive detail-oriented and adept at balancing technical expertise with strong customer service in a fast-paced collaborative environment. This role ensures system reliability enhances user productivity and supports continuous improvement in IT service delivery.

Responsibilities:

Respond to inbound support requests via phone email and other channels
Resolve a high percentage of issues during first contact
Install configure maintain and upgrade end-user hardware mobile devices (laptops desktops iPads iPhones Android devices) and peripheral equipment
Troubleshoot and resolve hardware software and network connectivity issues
Utilize and document all activities in the companys ticketing system including time entry and SLA tracking
Evaluate network performance and recommend improvements
Escalate complex issues efficiently while ensuring adherence to service level agreements
Provide after-hours remote support as part of an on-call rotation
Develop and maintain technical documentation for hardware/software installations asset tracking loaner equipment RMA processes and software licensing

Qualifications:

Strong written verbal and interpersonal communication skills
Experience with ticketing systems time tracking SLAs and detailed documentation
Hands-on experience configuring and troubleshooting Microsoft Windows 11 laptops desktops and mobile devices (iOS Android)
Proficient in troubleshooting printers scanners and other peripheral devices
Practical experience with Active Directory management and user account administration
Solid understanding of network troubleshooting and modern network topology principles
Working knowledge of Microsoft Office Suite
CompTIA A certification and/or CompTIA Network certification required
Additional Microsoft or relevant technology certifications preferred

Additional Information:

May have rotating weekend with prior written notice

Position Title: Desktop Support SpecialistContract Duration: 6 month Contract to HireWork Location: Virginia Beach VAEmployment: Onsite (100%)About Us: Endurance IT Services provides Managed IT Services Cybersecurity Solutions and IT Consulting to help businesses stay secure and productive. We also ...