Senior Manager, Technical Support

Mavenir is building the future of networks and pioneering advanced technology focusing on the vision of a single software-based automated network that runs on any cloud. As the industrys only end-to-end cloud-native network software provider Mavenir is transforming the way the world connects accelerating software network transformation for 250 Communications Service Providers in over 120 countries which serve more than 50% of the worlds subscribers.

Role Summary

Key Responsibilities

• Mange a team of engineers and provide technical expertise.
• Ensure faster resolution of the field issue and very minimal customer impact.
• Install and integrate Mavenir 5G open RAN software (CU DU & management nodes).
• Monitor the performance of the new software in the FOA markets and make sure there are no degradations in the KPIs.
• Plan for the nationwide roll out of the software and address issues during the execution.
• Triage new software performance and integration issues.
• Engage with the customer for new projects planning including Cloud migration/deployment.

The Senior Manager Technical Support manages and technically leads a team of engineers in the following activities:

• Install and set up this software including any new release/s for any bug fixes or new features to ensure it runs properly
• Test the software in pilot markets (First Office Application (FOA)) to make sure the customers network performance is improved or at par with old software
• Monitor Key Performance Indicators (KPI) anomalies like Throughput which includes download/upload speed dropped calls etc.
• Work with the customer on planning future projects such as migrating specific components of the Network into the cloud.

The Senior Manager Technical Support manages two employees:

1. Lead Engineer - II Support Engineering

2. Technical Architect RAN

These employees are responsible for installing and setting up the software so it runs properly testing the software in pilot markets (FOA) to make sure the customers network performance doesnt worsen monitor KPIs (speed dropped calls etc.) and work with the customer to plan future projects such as moving parts of the system into the cloud. The Senior Manager Technical Support will work on specific client projects to support the bringing up and management of the 5G networks. This role works with 5G CU 5G DU xcal (to analyze Mobile device logs) Wireshark (to analyze network packet captures i.e. snapshots of the data that makes up the network) and Couchbase Data base (to store documents related to configuration of the management nodes). They will also work with 5G Open RAN systems Amazon

cloud and VMWare cloud. 15% domestic travel to customer locations for site commissioning sales workshops and business meetings.

Job Requirements

Requires a Bachelors degree in Electronic Engineering or a directly related field plus five (5) years of experience in the telecommunications industry.

Two (2) years of experience in each of the following (experience may be gained concurrently):

• Leading a team technically
• LTE RAN and EPC including VoLTE and IMS architecture
• 3GPP specifications related to Open RAN - CU DU and RRU
• 5G and 4G air interface and call processing technologies and network architecture specifically focused on Radio Access Network
• Layer3 RRC and NAS layers Protocol stack and Layer2 PDCP RLC and MAC and Layer1 PHY
• Mobile networks 3GPP LTE 4G and 5G standards in RAN and the interface between the radio network and core network including AMF LMF
• Kubernetes
• Networking Virtual Machines and OpenStack concepts
• New DB models and Cassandra and Swift databases to handle big data for message store
• DB applications MySQL CouchBase DB and NetConf based
• Python or Shell scripting language to design and support the Call Flow Testing and debugging
• Virtualization technologies
• Open Stack Red Hat cloud computing deployment practices on the involved VNFs

Will accept a Masters degree plus two (2) years of experience in the telecommunications industry in lieu of a Bachelors degree plus five (5) years of experience.

40 hours/week 9:00am-5:00pm

This role qualifies for the employee referral program.

To apply: To apply go to R0015594

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Accessibility

Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you are a US applicant in need of special assistance or an accommodation while seeking employment please e-mail or call: 1-. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world regardless of their ethnicity gender religion nationality age disability or other legally protected status.