Customer Service Officer, Customer Contact Centre
Share
Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Opportunity
The customer is the focus of everything we do and millions of end users rely on our products daily. We believe in the value of empowering Customer Service Officer Customer Contact Centre with the resources to solve critical problems for the future of our business which is why we need you.
What motivates you
You obsess about customers listen engage and act for their benefit
You think big with curiosity to discover ways to use your agile mindset and enable business outcomes
You thrive in teams and enjoy getting things done together
You take ownership and build solutions focusing on what matters
You do what is right work with integrity and speak up
You share your humanity helping us build a diverse and inclusive work environment for everyone
We are looking for someone with:
3 years of customer service experience preferred but not a must
HKDSE/HKCEE/ diploma qualification will be required
IIQE 135 will be preferred
Preferably worked previously in a call centre/ service centre environment
Experience in Individual Financial Products or Life group life and medical insurance financial and wealth management products preferred
Excellent telephone manner with good interpersonal skills
Mature and pleasant personality
Self-motivated and able to work independently
Excellent service attitude and able to follow through on commitments to customers
Adherence to quality standards
Fast and accurate typing skills (over 45 wpm) and PC literate in Word/Excel
Good communication skills in English Chinese and Mandarin both written and spoken
On the job you will:
Handle enquiries and requests of group medical individual financial and wealth management products arising from customers.
Handle and resolve customer queries and requests via phone livechat and email on products and services in a professional manner with tactful customer service skills.
Provide support to management and recommend productivity/service improvements.
Ensure accuracy and compliance of all requests to be completed with good quality standards.
Support ad-hoc tasks to achieve desired results of business needs.
What can we offer you
A competitive salary and benefits packages.
A growth trajectory that extends upward and outward encouraging you to follow your passions and learn new skills.
A focus on growing your career path with us.
Flexible work policies and strong work-life balance.
Professional development and leadership opportunities.
Our commitment to you
Values-first culture
We lead with our Values every day and bring them to life together.
Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
Continuous innovation
We invite you to help redefine the future of financial services.
Delivering the promise of Diversity Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.
Learn more about opportunities with us at Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
