Entry Level Support Engineer

Auckland - New Zealand

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Join New Era Technology where People Firstis at the heart of everything we do. With a global team of over 4500 professionals were committed to creating a workplace where everyone feels valued empowered and inspired to grow. Our mission is to securely connect people places and information with end-to-end technology solutions at scale.

At New Era youll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts access continuous training and enjoy competitive benefits. Driven by values like Community Integrity Agility and Commitment we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive growth-oriented environment New Era is the place for you. Apply today and help us shape the future of worktogether.

Kickstart your IT career with us and gain hands-on experience work alongside experienced professionals and build a solid foundation in tech support while making a real impact from day one!

What is the role

Monday-Thursday 8 hours daily and Friday 6 hours daily with some customer site work required.

Based on-site in Albany (North Shore) and working within the education sector you will be the first point of contact for any IT-related issues. Through face-to-face interactions and managing the ticket board youll deliver excellent customer service effectively communicate with non-technical users and prioritize and troubleshoot technical problems. Youll also collaborate with cross-functional teams to resolve complex issues. This role involves local travel across Albany (North Shore) so flexibility is important. As part of your responsibilities youll complete daily timesheets which requires strong attention to detail. No company vehicle provided.

Must be a NZ Citizen or hold permanent residency

Must have a NZ Drivers License (Full or Restricted)

Responsibilities:

Respond to client inquiries and provide technical support via various channels (phone email chat etc.)
Diagnose and troubleshoot technical issues reported by clients.
Document and track client issues using a ticketing system.
Escalate unresolved issues to appropriate teams and follow up until resolution.
Stay up to date with product knowledge and industry trends to provide accurate and timely support.

Please note that this is a general description.

Desirable:

Practical technical knowledge in supporting and implementing:
- Windows 11
- Windows Server 2022
- Azure Active Directory
- Firewalls (FortiGate)
- Switching (Ruckus HP Allied Telesis)
- Wireless (Ruckus Aruba/HP Aerohive)
- Printers/Copiers

What we offer

A friendly team environment with a strong technical support network.
Opportunity to work with the IT industrys latest technologies.
Internal career growth for high performers and IT super-stars.
An opportunity to earn while you learn.

New Era Technology Inc. and its subsidiaries (New Era we us or our) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide this we are also committed to providing you with a positive experience on our websites and while using our products services and solutions (Solutions).

View our Privacy Policy here never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training certification equipment or any other purpose it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @. If you suspect fraudulent activity please contact us immediately at .

Required Experience:

Junior IC

Join New Era Technology where People Firstis at the heart of everything we do. With a global team of over 4500 professionals were committed to creating a workplace where everyone feels valued empowered and inspired to grow. Our mission is to securely connect people places and information with end-to...