Service Delivery Manager
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
About the role:
The Service Delivery Manager is the customer advocate within the business for the managed services we deliver ensuring the supporting teams are clear of the customers needs and support requirements. As a respected Managed Services specialist the role supports our customer operational requirements and is viewed as critical role by customers. It is critical that the incumbent understands the technology market and client needs to deliver relevant and leading managed services and solutions.
The role works within the region to provide advice on service management aspects of managed services (including incidents problems requests and changes) and ensures that relevant technical strategies policies standards and practices are applied correctly. The role works closely with the delivery teams to ensure solutions are implemented as expected and onboarded in a manner to ensure the managed service can be delivered successfully.
Strong people leadership is required to build relationships with key customers stakeholders and Account Management solutioning delivery and capability teams.
On offer is an exciting career where youll make an impact and work with innovative technology solutions. You will perfect your skills alongside a talented and collaborative team while enjoying the recognition progression and extensive benefits of a global organisation.
Qualifications :
About you:
- Natural curiosity and ability to analyse situations to identify opportunities to improve service.
- Proven expertise with Managed Services and application delivery with either Cloud Analytics Development or Mobile related technologies.
- Effective and structured problem-solving skills and ability to lead to outcomes that continuously improve.
- Commercial acumen in relation to managed services.
- Strong collaboration and communication skills.
- Technical depth to be able to relate to customer.
- Demonstrated ability to build and foster relationships across the organisation.
- Excellent capability and proven ability to drive engagement and retention within a client facing organisation.
- Relevant tertiary qualifications skills and/or experience in technology business administration or related fields.
- Ability to identify system infrastructure and project interdependencies and balance competing demands to ensure project deliverables are achieved.
- Demonstrated ability as a delivery manager able to combine a deep understanding of business processes industry best practices and architectural patterns to great customer outcomes.
Additional Information :
Why join us:
NCS Australia is where you can feel at home nurturing your talents and skills as we make tomorrow together one day at a time. Our benefits include paid parental leave initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint industry and partner training programs special interest groups and an AI-driven learning platform. No matter where you are in your career we offer meaningful work and opportunities for growth.
NCS Australia is an equal-opportunity employer and we take pride in our commitment to valuing and supporting our people and the communities we are dedicated to attracting retaining and developing our people regardless of gender identity ethnicity sexual orientation disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans Aboriginal and/or Torres Strait Islander community.
At NCS Australia we are committed to supporting adjustments throughout the recruitment and selection process as well as during employment. We actively support and encourage people with disability to apply.
Agencies:
Weve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process no fee or payment will be given.
Work rights and background checks:
To be eligible for a position with us applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process including probity and police checks
Remote Work :
No
Employment Type :
Full-time
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together. ... View more
