Service Delivery Lead

Are you passionate about supporting a high-performing team of Support Workers Were looking for a hands-on Service Delivery Lead to help build a strong capable workforce that delivers great outcomes for our Home Care clients in Adelaide.

As the Service Delivery Lead youll play a key role in leading and supporting our frontline team to deliver high-quality person-centred services. Working closely with the Operations Manager and broader team youll be responsible for overseeing a group of dedicated support workersproviding regular supervision coaching and mentoring to ensure best practice and client satisfaction. Youll help implement service delivery improvements strengthen client engagement and foster a positive and supportive team culture.

Key Responsibilities:

• Be a positive ambassador for HCA showcasing us as Australias leading Home Care provider
• Work closely with the Operations Team to make sure our clients and care workers have a great experience.
• Deliver outstanding customer service to help attract and retain clients.
• Support recruitment efforts by helping to build and manage a strong care workforce.
• Lead the day-to-day delivery of high-quality home care services to our clients.
• Create and run engagement strategies to support and retain our workforce.
• Represent HCA at community and recruitment events to help attract new care workers.

Lets talk about you!

This role requires strong and confident relationship building skills excellent written and verbal communication skills confidence using MS Office and CRM systems and excellent time management with the ability to juggle competing priorities. A positive attitude willingness to learn and a flexible proactive approach are essential along with a strong attention to detail.

Mandatory Requirements

• A current National Police Check (ACIC accredited) stating suitability to work in aged care or with vulnerable persons.

Whats in it for you

• A fabulous discount on BUPA Private health Insurance 7%! 
• Hybrid Work: Enjoy flexible hybrid working conditions that empower work-life balance
• Access to extra leave with a day off for your birthday plus a rewards and benefits platform
• Salary Packaging - novated leasing available with Smart group 
• Be part of a well-respected Australian based organisation of more than 3000 employees!
• Benefit from ongoing training and support with access to an education allowance to nurture your skills and career

At HCA we are committed to embracing diversity and committed to providing a safe working environment.  Veterans are encouraged to apply.

Remote Work :

No

Employment Type :

Full-time