German Speaking Support Specialist

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

German-Speaking Support Specialist (On-Site)

Introduction
We are seeking a German-speaking Support Specialist to join our clients team in a dynamic on-site location. If you speak German fluently enjoy problem-solving and delivering excellent customer experience this role offers a strong entry point into an international support environment.

What the job is about
In this position you will:

Handle inbound calls from German-speaking customers providing support for technical issues product repairs warranties parts and service follow-ups.
Diagnose and guide customers through solutions step-by-step escalating when needed.
Work with CRM or support-case systems to log interactions track progress and ensure quality of service.
Collaborate with internal teams (e.g. service operations technical specialists) to ensure smooth resolution of customer cases.
Maintain a customer-focused mindset delivering clear compassionate communication and ensuring a positive customer journey.

Requirements
Candidate should have:

Fluency in German at C1 level (spoken & written) and good English for internal exchange.
A problem-solver attitude; technical support background is a plus but not mandatory full training is provided.
Excellent communication skills patient approach and ability to explain complex issues in simple terms.
Willingness to work on-site and become part of a collaborative team in a structured support environment.

What we offer

Full-time permanent on-site contract at a modern support centre.
Competitive salary package benefits including private medical insurance training and ongoing career development.
An international work environment with opportunities to gain experience in support operations technical workflow and customer care.
Supportive team culture where questions are encouraged and personal growth is nurtured.

German-Speaking Support Specialist (On-Site) Introduction We are seeking a German-speaking Support Specialist to join our clients team in a dynamic on-site location. If you speak German fluently enjoy problem-solving and delivering excellent customer experience this role offers a strong entry point ...