Position: Customer Service Representative
Location: Porto Portugal
Employment type: Full-time (Permanent)
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
- Process customer orders and inquiries via email accurately and within agreed timelines.
- Generate invoices and credit notes in compliance with internal policies.
- Apply customer payments daily and ensure accurate cash allocation.
- Monitor accounts receivable aging and follow up on overdue invoices.
- Resolve basic customer queries and escalate complex disputes when required.
- Support reconciliations month-end and quarter-end closing and audit activities.
- Maintain and update customer master data in the ERP system.
REQUIREMENTS:
- Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
- Bachelors degree in Commerce Accounting Finance or a related field.
- Minimum 6 months of experience in Accounts Receivable O2C or finance operations with 25 years considered a strong advantage.
- Solid understanding of accounting and finance principles.
- Strong analytical skills with good command of MS Excel including VLOOKUPs and pivot tables.
- Familiarity with ERP systems such as SAP Oracle or NetSuite is an advantage.
- Customer-focused mindset with strong attention to detail and ability to multitask.
BENEFITS:
- Modern office in a city center with open spaces easy to access with public transportation
- Comprehensive initial training and and guidance to make sure youre well prepared and comfortable at a new workplace
- Support from colleagues with coaching and mentoring opportunities
- Health and Wellbeing initiatives
- Monthly meal allowance and much more
Position: Customer Service Representative Location: Porto Portugal Employment type: Full-time (Permanent) Remuneration: Base salary DUTIES AND RESPONSIBILITIES: Process customer orders and inquiries via email accurately and within agreed timelines.Generate invoices and credit notes in compliance w...
Position: Customer Service Representative
Location: Porto Portugal
Employment type: Full-time (Permanent)
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
- Process customer orders and inquiries via email accurately and within agreed timelines.
- Generate invoices and credit notes in compliance with internal policies.
- Apply customer payments daily and ensure accurate cash allocation.
- Monitor accounts receivable aging and follow up on overdue invoices.
- Resolve basic customer queries and escalate complex disputes when required.
- Support reconciliations month-end and quarter-end closing and audit activities.
- Maintain and update customer master data in the ERP system.
REQUIREMENTS:
- Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
- Bachelors degree in Commerce Accounting Finance or a related field.
- Minimum 6 months of experience in Accounts Receivable O2C or finance operations with 25 years considered a strong advantage.
- Solid understanding of accounting and finance principles.
- Strong analytical skills with good command of MS Excel including VLOOKUPs and pivot tables.
- Familiarity with ERP systems such as SAP Oracle or NetSuite is an advantage.
- Customer-focused mindset with strong attention to detail and ability to multitask.
BENEFITS:
- Modern office in a city center with open spaces easy to access with public transportation
- Comprehensive initial training and and guidance to make sure youre well prepared and comfortable at a new workplace
- Support from colleagues with coaching and mentoring opportunities
- Health and Wellbeing initiatives
- Monthly meal allowance and much more
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