Turkish-Speaking Operations Customer Expert Creator Support (Lisbon Portugal On-Site)

Introduction
We are looking for a Turkish-speaking Operations Customer Expert to join an international digital-media project in Lisbon. You will support content creators influencers and advertisers across social platforms by providing guidance troubleshooting and high-quality customer care. If youre passionate about social media tech and helping users succeed this role is an excellent opportunity.

What the job is about
In this role you will:

• Support creators with account management monetisation tools subscriptions and platform features.
• Provide clear troubleshooting assistance across social-media and advertising platforms.
• Handle customer inquiries via phone chat and email with a professional and friendly approach.
• Make occasional outbound calls to clarify instructions or ensure successful resolution of issues.
• Track recurring problems identify trends and escalate technical issues to specialised internal teams.
• Maintain accurate case documentation and work effectively within a multilingual on-site support team.

Requirements
Were looking for someone who:

• Speaks Turkish fluently (C1) and has strong English for international communication.
• Has a genuine interest in social media digital platforms online advertising or creator tools.
• Demonstrates strong communication skills problem-solving ability and attention to detail.
• Is comfortable working in a fast-paced environment and adapting to frequent updates or changes.

• Can work on-site in Lisbon as part of a collaborative team.

What we offer

• Full-time on-site position based in Lisbon with a stable international company.
• Paid training to understand tools systems and creator-support workflows.

• Competitive salary package with meal allowance.

• Health insurance from day one.

• Modern office environment with multicultural colleagues and real opportunities for growth.
• A chance to develop in the digital-media and creator-economy sector one of the fastest-growing industries worldwide.

If youre ready to use your Turkish language skills to support creators solve problems and contribute to a global digital project wed love to hear from you.