IT Operations Professional 3
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Job Location:
Walpole, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Description:
High Level:
Provide daily onsite IT support at the Walpole MA site. (5 days a week onsite 8 hours per day M-F)
Qualified candidate will be responsible for daily IT support of PCs (Laptop and Desktop) Networking & Servers physical topology cabling and troubleshooting and specific manufacturing facility IT device support such printers and handheld scanners etc.
Candidate will need to be physically able to walkaround the large facility on a daily basis for spot checks/rounds and device troubleshooting and also be able to lift 50lbs with respective to Datacenter servers and switch infrastructure installation and decommission.
Candidate will need superior customer service skills and able to interact with a wide range of users with varying IT skill levels.
Specifics:
Intake and resolution of Level 1/2 IT issues through a shared and remote support follow the sun model
Complex IT problem solving and investigation of recurring IT issues
Resolving on premise IT issues that may arise or be dispatched to your local location
Staying up to date on the latest IT service offerings ITSM portals active migration projects and technical resolutions affecting our user base
Escalating any unresolved issues and/or Major Incidents to the Site Management Infrastructure (SMI) team
You have excellent communication skills (written verbal) focused on translation of IT technical resolutions to end user business language
L1/L2 deep technical problem-solving capability in many facets of Information Technology
Mid-Level Experience with End User Computing Datacenter Technologies and Networking
You work effectively in global multi-cultural teams
Solid professional judgment and ability to escalate unresolved issues to appropriate management in a timely fashion
Bachelor s degree or equivalent experience required
Minimum of 3-5 years of experience with IT Deskside Support and/or IT Systems Analyst role(s)
Technical:
Win10 / Win11 Client expertise with Office 365 in an Enterprise environment
Network diagnostics TCP/IP DHCP reservations console access and troubleshooting capability including VLAN knowledge
Server configuration iLO setup vulnerability remediation
Mobile Device troubleshooting and configuration (Android and IOS)
Manufacturing facility devices (label printer handheld WIFI devices and instruments)
Intune/Azure AD experience
Identity management including multifactor authentication setup
PC migration application installation and data copy
Service NOW incident and request management
Provide daily onsite IT support at the Walpole MA site. (5 days a week onsite 8 hours per day M-F)
Qualified candidate will be responsible for daily IT support of PCs (Laptop and Desktop) Networking & Servers physical topology cabling and troubleshooting and specific manufacturing facility IT device support such printers and handheld scanners etc.
Candidate will need to be physically able to walkaround the large facility on a daily basis for spot checks/rounds and device troubleshooting and also be able to lift 50lbs with respective to Datacenter servers and switch infrastructure installation and decommission.
Candidate will need superior customer service skills and able to interact with a wide range of users with varying IT skill levels.
Specifics:
Intake and resolution of Level 1/2 IT issues through a shared and remote support follow the sun model
Complex IT problem solving and investigation of recurring IT issues
Resolving on premise IT issues that may arise or be dispatched to your local location
Staying up to date on the latest IT service offerings ITSM portals active migration projects and technical resolutions affecting our user base
Escalating any unresolved issues and/or Major Incidents to the Site Management Infrastructure (SMI) team
You have excellent communication skills (written verbal) focused on translation of IT technical resolutions to end user business language
L1/L2 deep technical problem-solving capability in many facets of Information Technology
Mid-Level Experience with End User Computing Datacenter Technologies and Networking
You work effectively in global multi-cultural teams
Solid professional judgment and ability to escalate unresolved issues to appropriate management in a timely fashion
Bachelor s degree or equivalent experience required
Minimum of 3-5 years of experience with IT Deskside Support and/or IT Systems Analyst role(s)
Technical:
Win10 / Win11 Client expertise with Office 365 in an Enterprise environment
Network diagnostics TCP/IP DHCP reservations console access and troubleshooting capability including VLAN knowledge
Server configuration iLO setup vulnerability remediation
Mobile Device troubleshooting and configuration (Android and IOS)
Manufacturing facility devices (label printer handheld WIFI devices and instruments)
Intune/Azure AD experience
Identity management including multifactor authentication setup
PC migration application installation and data copy
Service NOW incident and request management
Additional Details
- Geographic Min and Max Pay Rates : IT Operations Professional 3MAMin Pay: $46.49 / Max Pay Rate: $58.11
- Does this worker qualify for overtime : Yes
- Scorecard Category : Information Technology
- Commercial Title : Onsite Support Technician
- Main Source of Request : IT Infrastructure Consulting - QO4
- Vaccination Notice : This position requires Contingent Workers to be fully vaccinated against COVID-19 unless they are granted a medical or religious exemption.
- Is this position for a pre-identified (PAYROLLED) candidate : RECRUITED
- If this is a pre-identified (PAYROLLED) candidate please see note below and provide the following: : Name: Email Address: Phone Number: Pay Rate: Please also attach the pre-identified candidates resume
- Will this contingent worker require a computer or systems access or utilize a timeclock : Yes
- Time System : Fieldglass
- Timeclock/Shift : Fieldglass1
- Enter Shift Start and End Time : AM
- Is there potential for this to convert to a full time position : No
- Non-Employee Class : Temporary Agency Worker
- Will the worker be required to travel for Siemens : No
- Is there potential for this assignment to be extended beyond 13 weeks : Yes
- Type of assignment : Full-time
- Will this position require a DEA background check clearance : No
- Healthineers Vaccination Statement : Healthineers positions within applicable states require candidates to be fully vaccinated or obtain approval of special medical or religious exemption within three days of worker start not applicable in the following states: Alabama Florida Iowa Kansas Montana North Dakota Tennessee Texas and Utah. States subject to change
| Qualification | Assessment |
|---|---|
| Must Have | |
| Admin | |
CCWSCSVCC | No |
Key Skills
- Environment
- Fund Management
- Cabling
- J2EE
- Document Control Management
