Regional Operations Manager, South
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Looking for a motivated individual with excellent organizational and customer-focused skills to lead the development and growth of our "Luxer Liaison" service in the South.
Luxer Liaison is a premium service level designed to assist high-package-volume properties in managing package flow and their Luxer systems. This service provides on-site package management to complement our automated package systems. Our Liaison program in the South has experienced significant growth and this dedicated individual will manage operations and account relationships in the markets. As the program expands this role may include managing operations in additional markets.
What you will do:
- Manage a team of 30 service professionals (Liaisons) providing service to multiple luxury apartment buildings in Georgia Florida Texas Tennessee and potential other/additional markets
- Partner with fellow Regional Leaders Leads Managers and report to the Director of ARR Operations
- Champion our Liaison team fostering a positive work environment in person and remotely
- Manage the weekly operational service schedule and ensure that the service is being delivered to the expected quality level
- Build strong relationships with existing accounts responding rapidly to issues/concerns
- Help onboard new properties as they adopt the Liaison service
- Hire and train new Liaisons as needed (attrition to support market growth)
- Develop Liaisons into Lead/Seniors Liaisons to support account management in growing markets as needed
- Build processes and procedures that allow our Liaisons to efficiently service the market and help build a profitable business
- Occasionally nurture new Liaison sales opportunities and work with our sales team to win them
- Potential for up to 25% travel. This role is based in Austin TX with a mix of in-person field based work and remote work. Occasional travel to support markets outside of home base.
Requirements
Who you are:
- Strong organizational skills and attention to detail
- At least 2 years experience managing service professionals
- At least 2 years experience working in a customer facing role as a leader
- Experience managing a scheduled hourly workforce
- Experience coaching and developing an hourly workforce
- Demonstrated experience building and scaling operations for a new program and/or in a new market
- Demonstrated success building strong direct relationships with customers
- Exceptional communication skills; demonstrated ability to communicate well with both customers and reports
- Willingness to serve as a player-coach often working in person with the team
- Comfortable with technology (Google Suite Macbook/iPad Zoho and various applications)
- Self-directed with a track record of succeeding in ambiguous situations
- Creative problem solving this is a program in its early phases; you will have to overcome unforeseen challenges.
- Experience in the multifamily market preferred but not required
- The above-listed duties are not exhaustive and the employee may be required to perform other tasks as needed and assigned by the leadership team.
- Potential for up to 25% travel. This role is based in Austin TX with a mix of in-person field based work and remote work. Occasional travel to support markets outside of home base.
Benefits
Whats in it for you:
- Compensation: $65000-$75000/annually potential for quarterly performance based incentives (Bonus)
- Youll have opportunities to advance. Were fans of helping our employees learn different aspects of the business be challenged with new tasks mentored and grow.
- As Luxens we celebrate one anothers differences and ideas. Were proud of our culture of diversity and inclusion - and we have programs that bring us together on important issues and provide educational opportunities for all employees
- A generous benefits package (Medical Vision Dental)
- 401K with employer match
- Accrued Paid Time Off
- Accrued Paid Sick Leave
Company Industry
IT Services and IT Consulting
Key Skills
- Business Development
- Company Policies
- Customer Service
- Financial Performance
- Revenue Growth
- Oversight
- Regional Sales
- Account Management
- Project Management
- Product Line
- Ensure Compliance
- Human Resources
- Procedures
- Sales Goals
- Direct Reports
