Relationship Manager

Pune - India

Monthly Salary: Not Disclosed

Experience Required: 1-3years

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Role Overview

The Relationship Manager will be responsible for managing customer accounts driving repeat business ensuring smooth order fulfilment and building long-term client relationships. The role requires proactive communication problem-solving and coordination with internal teams to deliver exceptional customer experience.

Serve as the primary point of contact for assigned customers/accounts.
Build and maintain strong long-term client relationships.
Understand client needs preferences and purchase patterns.
Drive upselling cross-selling and repeat business.
Coordinate with Sales Operations Logistics & Customer Support teams.
Track order status delivery timelines complaints & resolutions.
Maintain CRM data client records follow-ups & meeting schedules.
Conduct periodic client reviews feedback discussions & retention plans.
Prepare reportssales pipeline customer engagement churn analysis.
Ensure high customer satisfaction and service excellence.

Requirements

Bachelors degreeBusiness Marketing Management or related field.

15 years of experience in Client Management Sales CRM or Customer Success.

Strong communication negotiation & relationship-building skills.

Ability to manage multiple accounts and deadlines.

Proficiency in CRM tools Excel and reporting.

Problem-solving mindset with customer-first attitude.

Fluency in English regional language preferred.

Benefits

Competitive salary

Open Door Policy

Work in a pleasant environment with little hierarchy

Dynamic working environment in a growing firm

Freedom to innovate and learn new things

Required Skills:

Bachelors degreeBusiness Marketing Management or related field. 15 years of experience in Client Management Sales CRM or Customer Success. Strong communication negotiation & relationship-building skills. Ability to manage multiple accounts and deadlines. Proficiency in CRM tools Excel and reporting. Problem-solving mindset with customer-first attitude. Fluency in English regional language preferred.

Role OverviewThe Relationship Manager will be responsible for managing customer accounts driving repeat business ensuring smooth order fulfilment and building long-term client relationships. The role requires proactive communication problem-solving and coordination with internal teams to deliver exc...