Reservations Manager
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a dynamic and customer-focused Reservations Manager to join our team in New Delhi India. As the Reservations Manager you will play a crucial role in overseeing and optimizing our hotels reservation processes ensuring exceptional guest experiences from the first point of contact.
- Lead and manage the reservations team providing guidance training and support to ensure efficient operations and high-quality customer service
- Oversee all reservation channels including phone email website and third-party platforms to maximize occupancy and revenue
- Develop and implement strategies to increase bookings and improve the overall reservation experience
- Monitor and analyze reservation trends preparing regular reports and forecasts for management
- Collaborate with other departments to ensure seamless communication regarding guest requirements and special requests
- Manage and resolve complex reservation inquiries changes and cancellations
- Stay up-to-date with industry trends and competitor offerings to maintain a competitive edge
- Ensure compliance with hotel policies procedures and data protection regulations
- Implement and maintain quality control measures for the reservation process
- Coordinate with the sales and marketing teams to support promotional activities and package offerings
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Active Directory Administration
- English Language
- Access Control
- Jpa
- Legal Support
- Airlines
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
