Client Services Manager
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Job Location:
Monthly Salary:
Posted on:
1 hour ago
Vacancies:
1 Vacancy
Job Summary
About the role:
Are you passionate about making a meaningful difference in the lives of older Australians We are looking for a proactive and compassionate Care Manager to join our dedicated team supporting clients across the Portland/ Warrnambool region.
In this client-facing role you will be the primary point of contact for new and existing home care clients across Brisbane Gold Coast and Sunshine Coast guiding them through their aged care journey with empathy and expertise. Monetary incentives are offered for generating qualified home care leads and contributing to sustainable business development. Youll be responsible for delivering high-quality personalised services and developing strong relationships with clients and their support networks. You will also:
- Act as the main contact for clients delivering exceptional service and tailored home care solutions.
- Build strong relationships with clients and families to understand their needs and develop personalised care plans that promote independence and wellbeing.
- Monitor service delivery and client satisfaction through regular communication and reviews.
- Collaborate with nurses allied health professionals and internal teams to coordinate care and ensure efficient service delivery.
- Support new client enquiries and onboarding with empathy and help match suitable care workers to client needs
Lets talk about you!
Coming from the Home Care sector or other health-related services youll bring strong communication and relationship-building skills with a customer-first approach. The role suits someone who enjoys a results-driven business with clear targets and deadlines.
Youll need to be comfortable using usual corporate communication systems and CRM tools and can work independently. Any event or marketing experience such as attending expos is a bonus!
Mandatory Requirement - A current National Police Check (ACIC accredited) stating suitability to work in aged care or with vulnerable persons.
With HCA youll be rewarded with:
- A fabulous discount on BUPA Private health Insurance 7%!
- Hybrid Work: Enjoy flexible hybrid working conditions that empower work-life balance
- Access to extra leave with a day off for your birthday plus a rewards and benefits platform
- Salary Packaging - novated leasing available with Smart group
- Be part of a well-respected Australian based organisation of more than 3000 employees!
- Benefit from ongoing training and support with access to an education allowance to nurture your skills and career
At HCA we are committed to embracing diversity and committed to providing a safe working environment. Veterans are encouraged to apply.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
HCA connects healthcare professionals, organisations, and people to provide end-to-end healthcare solutions as needed. We fill the healthcare skills gap to ensure people in Australia always have the support they need. That's why HCA is Australia's #1 healthcare solutions provider.
