Night Manager
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Night Manager at Pullman Adelaide
We are seeking a seasoned and confident Night Manager to join our Front Office team at Pullman Adelaide. Reporting directly to the Front Office Manager this pivotal role assumes full responsibility for hotel operations overnight acting as Duty Manager and representing senior leadership in the absence of the General Manager.
This is a high-impact opportunity to elevate your professional profile within Australias largest hotel network. As Night Manager youll play a key role in delivering exceptional guest service ensuring operational excellence and supporting a team culture built on care collaboration and premium hospitality standards.
Some of the key duties of this role will include but not limited to:
- Oversee hotel operations during overnight shifts acting as Duty Manager
- Manage late arrivals early departures and guest inquiries with professionalism
- Ensure safety security and emergency procedures are followed
- Conduct nightly audits and prepare operational reports
- Support and lead the night team to maintain premium service standards
- Resolve guest issues promptly ensuring a seamless experience
- Monitor cleanliness and presentation of public areas overnight
- Liaise with other departments to ensure continuity across shift
- Act as a Loyalty Ambassador promoting Accor Live Limitless (ALL) membership and benefits
- Follow up on guest feedback and assist with responses to ensure satisfaction and retention
Qualifications :
What Were Looking For
To thrive in this pivotal overnight leadership role youll bring a blend of operational expertise guest-focused energy and a calm confident presence. Youll be the face of Pullman Adelaide after hoursensuring every guest feels welcome safe and valued.
Key Attributes & Skills
- Proven ability to deliver exceptional guest service and uphold operational excellence
- A warm energetic and team-oriented attitude with a genuine enthusiasm for connecting with guests and listening their stories
- Diplomatic and well-tempered with the ability to calmly manage challenging situations and resolve guest concerns with professionalism and empathy
- Outstanding communication skillsboth written and verbal
- Strong cultural awareness and ability to work effectively within a diverse team aligned with Accors purpose of connecting cultures with heartfelt care.
- Impeccable attention to detail and a proactive approach to problem-solving
- Minimum 3 years experience in a front office leadership role within a hotel environment (premium setting preferred)
- Previous experience in Night Audit and/or Front Office Supervisor roles preferred
- High level of computer literacy; Excel and Opera Cloud experience highly regarded
- Required certifications/certificates/licenses: RP Badge SA RSA First Aid & CPR National Police Check and clearance to work with vulnerable people
- Current and valid Full AU Driver Licence with the confidence to drive both manual and automatic vehicles.
- Full-time Australian working rights
Additional Information :
What is in it for you:
- ALL Heartist Employee benefit card offering discounted rates in Accor and partners worldwide
- Duty meals
- Laundered uniform
- Ability to grow a career within our property and beyond
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent
Why work for Accor
At Accor were committed to making our people feel welcome and valued. That means access to formal training career development pathways and exclusive benefitsincluding discounts at over 3500 hotels worldwide.
If youre ready to lead with confidence and grow within a transforming hotel environment wed love to hear from you.
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Kitchen Experience
- Inventory Control
- Hospitality Experience
- Dayforce
- Lean Six Sigma
- Management Experience
- Facilities Management
- Warehouse Experience
- Supervising Experience
- Restaurant Management
- Commercial Cleaning
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
