Client Director Banking

Location: Sydney / Melbourne Australia Organization: Servicenow Focus: Tier 1 Banking & Financial Services

The Opportunity

We are seeking a Client Director of exceptional calibre to lead the strategic partnership with one of Australias premier financial institutions. This is not a sales role in the traditional sense; it is a high-stakes leadership mandate.

As the face of our organization to the Banks C-Suite you will be responsible for orchestrating a multi-million dollar portfolio and driving a multi-year digital transformation agenda. You will sit at the intersection of high-scale cloud/SaaS/Platform innovation and the complex regulatory landscape of Australian banking.

The Mandate

• Architect Strategy: Move beyond transactional engagement to become a trusted advisor to the CEO CTO and Chief Risk Officer. You will align our technology roadmap with the Banks long-term business outcomes.
• Orchestrate Excellence: Lead a dedicated cross-functional squad of Solution Consultants Architects Customer Success Managers and Industry Specialists to deliver a unified One Team experience.
• Drive Transformation: Modernize legacy environments and influence the Banks adoption of AI PaaS data sovereignty and resilient cloud architectures.

• Commercial Leadership: Manage the financial performance of the account: drive NNACV and ensuring high-growth ARR while maintaining a customer-first philosophy that ensures long-term retention and advocacy.

The Candidate DNA

We are looking for a heavy-hitter who possesses the gravitas to command a room and the intellect to navigate complex organizational politics.

1. C-Suite Fluency

You speak the language of the boardroom. You understand how to translate technical capabilities into business value risk mitigation and operational efficiency. You dont just presentyou influence.

2. Deep FSI Domain Expertise

You possess an intimate understanding of the Australian Financial Services landscape including APRA/ASIC regulations the threat of Neo-banks and the shifting expectations of the modern retail and institutional customer.

3. Strategic Political Navigation

You have a proven track record of navigating the matrixed environments of global software firms and massive financial institutions. You know how to unblock internal hurdles to deliver for the client.  You can bring internal teams along on the customer journey while advising and guiding the client on what the journey will look like.

4. Elite Commercial Acumen

Experience managing $10M annual recurring revenue (ARR) portfolios. You are a master of complex negotiations and have a reputation for closing deals where everyone wins.

Qualifications :

What you need to be succesful:

• Experience: 15 years in Enterprise Software (SaaS/Cloud) with at least 8 years dedicated to the Banking & Financial Services vertical. Including 5 years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive- level relationship management

• Network: An active high-level network within the Australian technology and banking ecosystem.

• Track Record: Experience exceeding sales targets. Documented history of leading Big Bet transformations within a Tier 1 Australian Bank (CBA Westpac ANZ or NAB). Previous sales experience in IT Service Management HR Security Operations Customer Service or IT Operations Management (within software or IT sales organizations)

• AI: Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.

• Travel up to 50% (depending on geography/region)

• Education: MBA or equivalent business leadership experience is highly preferred.

Why Join Us

You will be joining a Top Tier US software leader recognized by Gartner and Forrester as a category king. We offer a culture of high performance radical transparency and the autonomy to treat this account as your own business.

Additional Information :

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Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

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Remote Work :

No

Employment Type :

Full-time