Business Analyst II

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

TD is a leader in the Canadian credit card market with industry leading digital capabilities. TD consumer and business credit cards are distributed nationally leveraging our retail distribution network direct response channels and key co-brand partnerships. The Canadian Card Payments & Loyalty team is responsible for strategy product development customer lifecycle management and financial performance of all Canadian credit card products. To deliver on our strategy the business embraced the Next Evolution of Work (NEW) to deliver exceptional experiences and payment capabilities to our customers.

NEW empowers colleagues to make decisions faster work more efficientlytoquickly identify and address customer and market trends to deliver innovative solutions at an unprecedented pace. NEW enables us to move with purpose towards common goals simplify how we work and elevate how we deliver customer value. By joining NEW youll have the opportunity to be part of a new way of working while making an impact on the future of banking in ways you have never imagined.

As a member of theCards & Payments Journeyyou will be responsible for understanding and serving our customers needs and experiences from end to will continuously contribute to building innovative products and services that exceed customers expectations and improving expense management by delivering features that drive greater productivity efficiency and simplicity.

Job Responsibilities:

The Business Analyst will work with the various business and technology partners and when applicable vendors throughout the various project phases including initiation concept analysis development testing and implementation.

The primary focus for this role is to provide research analysis and documentation of business requirements and system and applications changes with our vendors and Credit Card Applications (TSYS).

Job Requirements:

This position requires leadership analytical and critical thinking skills. The chosen candidate must be a mature individual who is able to work with minimal supervision contribute to a positive work environment and manage multiple assignments with competing priorities successfully.

• Influences negotiates and consistently demonstrates leadership skills.

• Build and maintain positive working relationships with partners and team members.

• Demonstrate a pro-active approach in day-to-day accountabilities and interactions (e.g. issue resolution providing recommendations).

• Promote innovation by applying subject matter expertise to generate forward-thinking ideas as well as critical thinking to find opportunities for improvement.

• Ensure timely notification and escalation of issues/defects while assessing options and recommendations for prompt resolution.

• Ensure work meets associated regulatory and framework controls standards and best practices.

• Apply analytical skills to effectively understand business problems impacted stakeholders and proposed solutions to ensure alignment to TDs risk appetite.

• Ability to effectively facilitate meetings of any size including the documentation and issuance of meeting minutes. Apply analytical and critical thinking skills through a variety of analysis techniques to enable informed decision making.

• Effective verbal and written communication skills with stakeholders to ensure alignment to delivery framework and objectives.

• Participates and contributes and/or leads the planning and execution of production validation.

• Sound knowledge and experience with testing processes (review test results; defect resolution and recommend sign-off).

• Participates and may lead the scoping process for deliverables.

• Knowledge of Credit Cards (TD MBNA) is an asset.

• Knowledge of the Credit Card lifecycle is an asset.

• Previous experience working with data analysis and design an asset (e.g. SQL Advanced Excel and Macros).

• Experience working with agile methodology (Jira and confluence) asset.

• Knowledge of TS2 technical environments and supported processes and applications an asset.

Education & Experience:

• Undergraduate degree or relevant diploma/certifications

• 3 years relevant experience

#LICommercial

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):