Hospital Administrator II (Patient Relations Office)
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Application Deadline : 4 December 2025
Date of Issue : 21 November 2025
Vacancy Notification Circular No. HKEC251153
Position : Hospital Administrator II (Patient Relations Office)
Rank : Hospital Administrator II
Department / Hospital / Cluster : Patient Relations Office / Pamela Youde Nethersole Eastern Hospital / Hong Kong East Cluster
Salary : HK$34070 to HK$66291 (HGPS Point 13 to 27) per month including Monthly Allowance
Up to 15% of total basic salary (after deducting the contribution of Mandatory Provident Fund by Hospital Authority) as end-of-contract gratuity may be offered to contract staff upon completion of the contract subject to satisfactory performance.
Key Responsibilities:
1. Handle patient or public complaints feedback request for assistance and enquiries.
2. Handle medico-legal and public liability claims.
3. Support clinical departments to handle difficult or conflicting patient relations situations.
4. Enhance communication with patient/family in managing patient safety incidents.
5. Coordinate and organize patient relations and engagement education/training programmes.
6. Coordinate and organize meetings and workshops with relevant stakeholders.
7. Other related duties as assigned by supervisors.
Entry Requirements:
1. A degree from a Hong Kong University; or equivalent; and
2. Fluent Cantonese and good written Chinese.
Preferred Attributes / Exposure:
1. Good command of verbal and written communication and presentation skills in both English and Chinese.
2. Good interpersonal skills to work with multi-disciplinary healthcare professionals and members of the public.
3. Able to handle adverse situations and tight work schedule independently.
4. Working experience in complaint management or customer service.
5. Good managerial competence in problem solving decision making and quality management.
Remarks:
1. Please refer to for Notes to Applicants.
2. Required to perform on-call duties or work outside normal office hours.
3. This post is a time-limited post. Selected candidate will be offered either contract or fixed-term appointment for up to 3 years depending on his/her existing employment terms. The renewal / extension of appointment will be subject to service needs availability of funding and job performance.
Please submit on-line application on or before 4 December 2025. Please note that only on-line applications submitted via Hospital Authority Careers Webpage would be processed.
For enquiries please telephone.
Required Experience:
Unclear Seniority
Key Skills
- Environmental Safety
- J2se
- ABAP
- Flexcube
- Health And Safety Management
- BI
