Medical Front Office Patient Service Specialist

Medical Front Office - Patient Service Specialist

Hayward California

Job Description

When patients enter our centers we want them to have an exceptional experience starting at the front desk. Thats where you come in. As a patient service specialist youll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate communicate with individuals via email and phone manage patient payments and utilize multiple computer programs. Dont underestimate the impact you can make on every patients care experience even before they leave the waiting room.

Looking for a friendly and outgoing person to perform front office duties and be the first point of contact for patients needing Physical Therapy services. The front office handles phones scheduling insurance verification and running end of day reports.

Schedule:

• Center Location: 22533 Foothill Blvd Hayward CA 94541
• Type of Employment: Part Time
• Hours: Weekdays
• Compensation: $21.00 - $23.00/hour based on experience

• We are actively seeking candidates who are adaptable and flexible patient-centric exceptional communicators detail-oriented and team players.

  In this role typical responsibilities include the following:

  • Greet new and existing patients as they arrive register new patients and provide information about what to expect during their visit
  • Schedule patient appointments in person or over the phone
  • Regular communication with parties including but not limited to: attorney offices insurance companies translation companies market operational leaders and business development team
  • Collect co-pays from patients manage payer approvals and conduct insurance authorizations and verifications
  • Provide patients with pertinent information about their next appointment as they check out
  • Respond to requests for information from patients providers and coworkers

Qualifications

Minimum Qualifications:

• High School Diploma or GED required
• 1 Year of Front Desk Experience

Preferred Qualifications:

• Bilingual (English/Spanish Speaking)
• Insurance Verification Experience

Physical Requirements:

• Ability to walk stand bend and reach consistently throughout a work day/shift
• Appropriate manual dexterity to enable typing (including10-key) throughout a work day/shift
• Ability to lift up to 25lbs safely from ground to waist using proper body mechanics
• Ability to carry office supplies up to 10lbs
• Visual acuity (near and distant) sufficient to maintain accurate records recognize people and understand written direction
• Ability to speak and hear sufficiently to understand and give directions

Go Anywhere with Us! 1900 centers in 39 states offering internal movement

Equal Opportunity Employer/including Disabled/Veterans