Multilingual Support Analyst (German)
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Description:
Multilingual Support Analyst (Dutch) L1.5 & 2 Service Desk role:
Job Title: Multilingual Support Analyst (Dutch) L2 Service Desk
Location: BLR / CHN
Shift: Rotational / CET Hours / 24x7
Experience: 2-4 years (relevant L2 support experience preferred)
Language Requirement: Fluency in German and English (written and verbal)
Job Summary:
We are seeking a proactive and customer-focused Multilingual Support Analyst fluent in Dutch to join our L2 Service Desk team. The role involves providing technical support to end users troubleshooting and resolving incidents and ensuring a high level of customer satisfaction. This is an excellent opportunity to work in a dynamic environment supporting global users.
Key Responsibilities:
. Provide Level 2 technical support for hardware software network and application-related issues
. Handle escalated tickets from L1 service desk and ensure timely resolution
. Communicate effectively with end users in Dutch and English via phone email and remote tools
. Troubleshoot incidents perform root cause analysis and implement preventive measures
. Escalate complex issues to L3 teams or relevant support groups as required
. Document all incidents resolutions and updates in the ticketing system
. Adhere to defined SLAs and maintain a high level of first-time resolution
. Collaborate with global support teams and contribute to knowledge base creation
. Follow ITIL processes for incident problem and change management
Required Skills & Qualifications:
. Fluency in German (B2 Certified/Trained) and English is mandatory
. 2 years of experience in a technical support/service desk role preferably at L2 level
. Strong understanding of Windows OS MS Office Suite Active Directory and basic networking concepts
. Experience with remote support tools and ticketing systems (e.g. ServiceNow Remedy)
. Knowledge of ITIL framework; ITIL certification is a plus
. Excellent communication and problem-solving skills
. Ability to work independently and manage multiple priorities
Preferred Qualifications:
. Experience supporting enterprise environments
. Knowledge of additional European languages is an advantage
Skills:
- German
- IT Service Management
- Dutch
- Help Desk/IT Services
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
IC
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
About Company
The COMPANY is one of the few end-to-end consulting firms with the scale, reach, capabilities and commitment to meet clients’ enterprise digital transformation needs. Our 77,500 consultants and professionals work side-by-side with clients in 10 industries across more than 400 location ... View more
