Customer Support Executive

Delhi - India

Monthly Salary: INR 10 - 10

Experience Required: 1-3years

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

We are looking for a customer-focused Customer Support Executive to handle customer queries resolve issues and ensure a positive customer experience through timely and effective communication.

Key Responsibilities:

Handle customer inquiries through phone email chat or support tickets
Resolve customer issues promptly while maintaining service quality standards
Document customer interactions complaints and resolutions accurately
Coordinate with internal teams to resolve escalated customer issues
Follow standard operating procedures and customer service guidelines
Maintain customer satisfaction and service-level commitments
Identify recurring customer issues and suggest process improvements

Requirements

Graduate in any discipline
15 years of experience in customer support or service roles
Strong verbal and written communication skills
Good problem-solving and interpersonal abilities
Basic knowledge of CRM or customer support tools is preferred
Ability to handle customers professionally in a fast-paced environment

Benefits

Competitive salary package
Paid leaves and holidays
Performance-based incentives
Training and career growth opportunities

Required Skills:

Key Responsibilities: Handle customer inquiries through phone email chat or support tickets Resolve customer issues promptly while maintaining service quality standards Document customer interactions complaints and resolutions accurately Coordinate with internal teams to resolve escalated customer issues Follow standard operating procedures and customer service guidelines Maintain customer satisfaction and service-level commitments Identify recurring customer issues and suggest process improvements Requirements Graduate in any discipline 15 years of experience in customer support or service roles Strong verbal and written communication skills Good problem-solving and interpersonal abilities Basic knowledge of CRM or customer support tools is preferred

We are looking for a customer-focused Customer Support Executive to handle customer queries resolve issues and ensure a positive customer experience through timely and effective communication.Key Responsibilities:Handle customer inquiries through phone email chat or support ticketsResolve customer i...