Tech Customer Solutions Manager, International MCF Team
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Amazon has spent years building one of the worlds most efficient and optimized supply chains. The Multi Channel Fulfillment Solutions Org (MCF) is building on that foundation by innovating end-to-end supply chain capabilities for merchants that want to use Amazons capabilities to fulfill orders from their own website or other marketplaces.
The MCF International team are seeking a Customer Solutions Manager Tech to lead strategic Customer onboarding and technical integration across priority MCF International locales (UK JP and DE). To be successful in role your technical acumen customer obsession structured approach and strong problem solving ability will enable you to effectively lead Customer relationships and navigate Customer technical requirements. The role holder will lead Strategic Customer implementation and onboarding plans driving alignment and delivery across cross-functional and partner teams. As well as managing post-onboarding technical challenges and optimization opportunities. On top of this you will continuously obsess about driving process efficiencies across the end-to-end Customer onboarding experience.
The successful candidate will have a track record of; 1) leading end-to-end strategic Customer onboarding and technical integration plans within Ecommerce which span cross-functional teams 2) building relationships and partnering across multiple functions to deliver results (including but not be limited to Sales/ Account Management Solutions Architects Program and Operations) 3) owning internal as well as Customer facing operating procedures with a continuous lens on process improvement. 4) demonstrating strong customer obsessions through driving process improvement and advocating for the customer as part of internal reviews. 5) leading issue resolution through dive deep and driving action through partner teams.
Key job responsibilities
* Become an subject matter expert on the MCF Customer onboarding journey and Technical integration aspects (including MCF APIs and third part applications)
* Own strategic merchant end-to-end customer onboarding and technical integration plans
* Own issue escalations related to onboading integration and APIs with program ownership of any resulting actions
* Lead deep dives on customer onboarding & post-launch related problems and root cause analysis
* Develop customer onboarding operating procedures and lead process improvement programs
* Develop and lead trainings for Customer onboarding
* Report on customer onboarding progress
* Lead technical engagement with partnering 3P App Developers
* Lead consolidating customer feedback and requirements gathering related to onboarding API and integrations to support the influence and direction of the MCF Product roadmap and development.
- Bachelors degree in science technology engineering math business or equivalent
- Experience leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion
- Experience in customer-facing work engaging with customer executives technologists or partners to solve business problems with advanced technologies
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- PMP certification or SCRUM/Agile SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar
- Fluency in German or Japanese (minimum CEFR level B2) required.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The MCF International team are seeking a Customer Solutions Manager Tech to lead strategic Customer onboarding and technical integration across priority MCF International locales (UK JP and DE). To be successful in role your technical acumen customer obsession structured approach and strong problem solving ability will enable you to effectively lead Customer relationships and navigate Customer technical requirements. The role holder will lead Strategic Customer implementation and onboarding plans driving alignment and delivery across cross-functional and partner teams. As well as managing post-onboarding technical challenges and optimization opportunities. On top of this you will continuously obsess about driving process efficiencies across the end-to-end Customer onboarding experience.
The successful candidate will have a track record of; 1) leading end-to-end strategic Customer onboarding and technical integration plans within Ecommerce which span cross-functional teams 2) building relationships and partnering across multiple functions to deliver results (including but not be limited to Sales/ Account Management Solutions Architects Program and Operations) 3) owning internal as well as Customer facing operating procedures with a continuous lens on process improvement. 4) demonstrating strong customer obsessions through driving process improvement and advocating for the customer as part of internal reviews. 5) leading issue resolution through dive deep and driving action through partner teams.
Key job responsibilities
* Become an subject matter expert on the MCF Customer onboarding journey and Technical integration aspects (including MCF APIs and third part applications)
* Own strategic merchant end-to-end customer onboarding and technical integration plans
* Own issue escalations related to onboading integration and APIs with program ownership of any resulting actions
* Lead deep dives on customer onboarding & post-launch related problems and root cause analysis
* Develop customer onboarding operating procedures and lead process improvement programs
* Develop and lead trainings for Customer onboarding
* Report on customer onboarding progress
* Lead technical engagement with partnering 3P App Developers
* Lead consolidating customer feedback and requirements gathering related to onboarding API and integrations to support the influence and direction of the MCF Product roadmap and development.
- Bachelors degree in science technology engineering math business or equivalent
- Experience leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion
- Experience in customer-facing work engaging with customer executives technologists or partners to solve business problems with advanced technologies
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- PMP certification or SCRUM/Agile SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar
- Fluency in German or Japanese (minimum CEFR level B2) required.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
About Company
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