Customer Service Assistant

CRA Group Recruitment And Payroll Ltd

Job Location:

Rhondda Cynon Taf - UK

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

3 Month Contract With A Local Authority

Job Purpose

The Customer Service Assistant plays a key role in supporting the Community Equipment Service at Vision Products by delivering a high standard of customer care and administrative support. The role ensures efficient communication with clients and smooth coordination of equipment deliveries collections and repairs contributing to effective day-to-day operations and positive customer experiences.

Key Responsibilities

Handle incoming telephone enquiries professionally courteously and efficiently ensuring a high level of customer service at all times.
Assist in scheduling deliveries collections and equipment repairs by liaising with clients to agree suitable dates in line with order requirements and service standards.
Accurately record and update customer and order information on internal systems.
Carry out general administrative duties including filing data entry and documentation to support the smooth running of operations.
Communicate effectively with internal teams drivers and technicians to ensure timely service delivery.
Support problem-solving and query resolution escalating issues where appropriate.
Maintain confidentiality and comply with company policies and procedures.

Requirements

Strong communication skills particularly telephone manner and customer-facing interaction.
Good organisational skills with the ability to manage multiple tasks and priorities.
Basic IT skills including the use of office systems and databases.
Attention to detail and a methodical approach to administrative tasks.
Ability to work effectively as part of a team and independently when required.

Previous experience in a customer service or administrative role.
Experience working in a healthcare community service or logistics-related environment.
Familiarity with scheduling or order management systems.

3 Month Contract With A Local AuthorityJob PurposeThe Customer Service Assistant plays a key role in supporting the Community Equipment Service at Vision Products by delivering a high standard of customer care and administrative support. The role ensures efficient communication with clients and smoo...