Inside Sales Manager

Key Responsibilities

• Lead and manage the inside sales team to achieve monthly quarterly and annual revenue targets.
• Develop and execute sales strategies to drive growth across diagnostics equipment reagents consumables and service offerings.
• Manage inbound and outbound sales activities ensuring strong conversion rates and customer retention.
• Build and maintain strong relationships with hospitals labs clinics and distributors through virtual/remote engagement.
• Oversee qualification of leads follow-ups and pipeline development to ensure continuous business flow.
• Provide timely responses to customer inquiries quotes and technical product requests.
• Monitor team performance set KPIs and ensure adherence to sales processes and service standards.
• Supervise order processing quotation management and documentation to ensure accuracy and compliance.
• Prepare weekly and monthly sales reports pipeline forecasts and market intelligence updates.
• Ensure the team maintains up-to-date knowledge of diagnostics products competitive landscape and industry trends.
• Collaborate with Marketing and Product teams to support promotions campaigns webinars and customer education initiatives.
• Provide insights from customer interactions to inform product positioning and sales strategy.
• Optimize inside sales processes to improve efficiency customer experience and conversion rates.
• Work closely with Field Sales Supply Chain Finance and Customer Service teams to ensure seamless order-to-delivery execution.
• Ensure CRM utilization data accuracy and continuous improvement of sales tools and workflows.
• Recruit train and mentor inside sales executives to build a high-performing team.
• Conduct regular coaching sessions performance reviews and skill development programs.
• Foster a culture of accountability customer focus and continuous improvement.

• HND or BSc/ in Biological Sciences Medical Laboratory Science Biochemistry Microbiology or related fields.
• A minimum of a Second Class Upper (2:1) or Upper Credit is required. MBA or professional certifications in Sales/Marketing is an added advantage.
• 57 years experience in sales with at least 23 years in a supervisory or managerial role.
• Experience in diagnostics medical devices laboratory consumables or healthcare solutions is strongly preferred.
• Proven experience managing remote/inside sales operations and CRM tools.
• Skills & Competencies
• Strong sales leadership negotiation and people-management skills.
• Excellent communication presentation and customer-relationship management abilities.
• Sound understanding of diagnostics workflows lab purchasing cycles and healthcare sector dynamics.
• Proficiency in CRM platforms MS Office and virtual selling tools.
• Strong analytical skills and ability to interpret sales data and trends.
• Attributes
• Results-driven proactive and strategic thinker.
• High level of professionalism integrity and customer focus.
• Ability to multitask and thrive in a fast-paced environment.
• Strong coaching mentoring and team-building abilities.