Family Information Officer (FIO)

About Us

At Relationships Australia Queensland (RAQ) we are proud to be Queenslands leading provider of relationship and family wellbeing services. Our purpose is to provide individuals and families with the tools and support they need to build happier healthier lives. Through education counselling and community programs we help people develop the skills and resilience to navigate lifes challenges.

Our work promotes care and safety embracing diversity to foster strong and connected communities. We are committed to expanding our expertise and leading conversations about relationships mental health and social connection.

By joining Relationships Australia Queensland you can be part of a dedicated team making a positive impact on the lives of individuals and communities.

About the Role

Are you passionate about making a difference to families and individuals navigating challenging times We are seeking a dedicated and enthusiastic Family Information Officer to join our Strathpine this pivotal frontline role youll assess client needs provide quality information and refer clients to RAQ and community services ensuring they get the support they deserve.

Additionally you will:

• Provide responsive respectful client service and understand the challenges faced by our clients
• Assess client needs perform brief intake screening and make appropriate referrals
• Book face-to-face phone and online appointments using our Client Information System (CIS)
• Respond compassionately to crisis calls and situations connecting clients to counsellors or support services
• Share information about RAQ and external community services both verbally and in writing
• Accurately record interactions and maintain up-to-date files and records in CIS
• Provide administrative support including reception duties venue appearance and general office tasks
• Manage venue financial processes including receipting petty cash and record-keeping
• Participate in ongoing professional development and reflective practice
  
  

About You

Youll bring a customer-focused empathetic approach and enjoy working in a fast-paced high-volume team environment. You have strong verbal and written communication skills are computer savvy (Microsoft Office email web-based platforms) and are comfortable learning new systems such as CIS. Experience in client service administration or the community sector and/or with diverse client backgrounds is highly regarded. Knowledge of financial processes in an office environment is desirable.

Additionally you have:

• Strong interpersonal time management and organisational abilities with a professional approach to complex or crisis situations.
• Skilled in engaging and supporting clients from diverse backgrounds in a respectful and inclusive manner.
• Comfortable working under pressure and maintaining composure during challenging interactions.
• Motivated to learn contribute innovative ideas and embrace a culture of continuous improvement accountability and inclusion.
• Brings customer service and/or administrative experience; qualifications or experience in business administration community services financial processes and client information systems are highly valued.
  
  

We Can Offer You

At RAQ we believe in supporting our people both inside and outside the workplace. Heres what you can look forward to as part of our team:

Work-Life Balance - Enjoy a flexible supportive culture that empowers you to thrive at work and at home.

Boost Your Take-Home Pay - Access salary packaging options of up to $15900 per year significantly increasing your net income.

Extra Time Off - Recharge with 3 additional paid leave days over the Christmas period on top of your standard annual leave.

Annual Leave Loading - Receive extra pay when you take annual leave-because your downtime matters.

Study Leave - Pursuing further qualifications We offer up to 2 weeks of paid study leave each year to support your professional growth.

Generous Parental Leave - Take the time you need to focus on your family with our paid parental leave program.

Wellbeing Support - Benefit from medical insurance discounts and free access to our Employee Assistance Program through Telus Health.

The salary is being offered between $67000.00 to $73000.00 per annum to be negotiated depending upon qualifications and experience plus superannuation. Join us and experience a workplace where your wellbeing growth and success are our top priorities.

How to Apply

To apply send us your resume and a brief cover letter outlining why youre the ideal person for this role!

Applications can be submitted by clicking the Apply Now.

Applications close Wednesday 3 December 2025