Student Services Officer

Education Centre of Australia (ECA) is a progressive and diverse education group that operates at the forefront of Australias higher education sector with campuses in Sydney Brisbane Melbourne and with overseas campuses in the UK and India. Over the past two decades we have provided quality teaching to thousands of students through English language courses bachelors degrees postgraduate degrees and targeted internships. ECA has global presence across several regions Australia Brazil China Europe India Philippines & Nepal.

Aligned closely with our organisational values of integrity efficiency and equity ECA is a large and successful Australian-based education organisation providing both face-to-face and online courses for international and domestic students within Australia India Southeast Asia and more recently for international students in the UK.

We also work in partnership with quality higher education providers such as Victoria University Swinburne University Charles Sturt University University of Canberra and London Metropolitan University to provide a world-class educational experience.

We have got an exciting opportunity for Student Services Officer to be part of our team at the Institutes of Higher Education (IHEs) Asia Pacific International College (APIC) and The College of Health Sciences (CHS) in our Melbourne office.

APIC HELI and CHS provide a number of awards from diploma to Master degrees in areas such as business project management IT research and health management.

As a key member of the team you will have the rewarding opportunity to progress your career within the education industry. We are looking for someone who wants to grow with the company and is self-motivated and an enthusiastic go-getter.

Key Responsibilities:

• Administrative function as required in the Registrars Office
• Managing and processing student enquiries
• Appropriate referral of students to support and welfare services
• Providing support to students through enrolment
• Processing student applications
• Assisting with orientation of new students on campus events and graduation

As the successful candidate you will ideally have:

• Experience in student services or related customer services roles (preferred but not essential)
• An undergraduate or postgraduate qualification in business administration or related discipline
• Excellent interpersonal and communication skills both written and verbal
• Strong attention to detail with the ability to prioritise competing tasks for completion on time
• Ability to work under pressure and to learn and adapt to changes in a fast-paced environment
• Experience using a student management system and at least intermediate level skills in MS Office
• Demonstrated ability to multitask in a busy environment

In return we will offer you:

• Company-paid parental leave (14 weeks at 100% of current pay or 28 weeks at 50% of current pay)
• Employee assistance program with Uprise (6 session per year for staff and direct family members)
• Support through 25% on the full fees for courses offered by ECA as Staff Education Assistance
• Novated Lease
• Professional development programs
• Wellbeing brands discounts
• Free access to LinkedIn Learning

EEO Statement

At ECA we champion our organisational values which includes Celebrate diversity and inclusion thus we strive to be a place of growth where everyone can continually thrive.

We welcome applications from candidates from all backgrounds including but not limited to Aboriginal and Torres Strait Islander People people living with a disability women people who identify as LGBTIQA and people from culturally and linguistically diverse backgrounds.

This position is open to all Australian Citizens Permanent Residents and applicants who hold a current and valid Visa with full working rights in Australia.

How to apply

Applications (including a cover letter CV and any additional supporting documentation) can be submitted via e-mail to

For further information on this role to gain an insight into the team or if you need assistance/accommodation due to a disability please contact Pia Pohankar at

Thank you for your interest in the position with the ECA Group!