Customer Engagement Management

Tlaquepaque - Mexico

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Customer Engagement Management

Description -

Job Summary
This role is responsible for acting as the point of contact for addressing basic customer concerns while managing records of all interactions to share insights with the internal teams. The role collects and analyzes customer feedback escalates complex issues and assists the team in identifying opportunities for cross-selling or upselling. The role follows standard procedures while adhering to legal and ethical standards and undergoes training to enhance skills.

Responsibilities
Assists in developing and implementing customer engagement plans aligned with the organizations goals and objectives.
Responds to customer inquiries feedback and complaints promptly and keeps clients informed of the organizations offerings and ongoing promotions.
Utilizes CRM software to track customer interactions update profiles and manage leads or opportunities.
Identifies opportunities to cross-sell or upsell additional products or services to existing customers.
Gathers and analyzes customer feedback to identify areas for improvement and collaborates with internal teams to implement changes based on customer input.
Communicates order and delivery status to customers and channel partners in a clear and timely manner.
Escalates complex or unresolved issues to higher-level customer engagement managers or relevant internal teams for resolution.
Undergoes training and development to gain a better understanding of customer engagement processes and best practices.
Ensures that customer engagement practices comply with relevant regulations including data privacy laws.

Education & Experience Recommended
Four-year Degree in Business Administration Economics Sales Marketing or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 0-2 years of work experience preferably in customer relationship management (CRM) customer service customer experience management account management or a related field.

Preferred Certifications
Certified Sales Operations Professional (CSOP)

Knowledge & Skills
NA

Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Impact & Scope
Impacts own work and acts as a team member by providing information analysis and recommendations in support of team efforts.

Complexity
Learns to apply basic theories and concepts to work tasks.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties skills responsibilities knowledge etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Sales Operations

Schedule -

Full time

Shift -

First Shift (Mexico)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal

Customer Engagement ManagementDescription -Job Summary This role is responsible for acting as the point of contact for addressing basic customer concerns while managing records of all interactions to share insights with the internal teams. The role collects and analyzes customer feedback escalates c...

Customer Engagement Management

Description -