Analyst Customer Service
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Job Location:
Cuautitlán Izcalli - Mexico
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Analista de Servicio al Cliente
Candidatos ubicados en ciudad de México.
Objetivo General:
Brindar soporte operativo y administrativo al área de servicio al cliente asegurando el correcto seguimiento y gestión de órdenes cancelaciones devoluciones facturación controles y reportes contribuyendo a la satisfacción del cliente y al cumplimiento de los procesos internos.
Responsabilidades Principales:
1. Seguimiento y Gestión de Procesos
- Seguimiento a cancelaciones y ejecución de cancelaciones.
- Seguimiento de devoluciones y rechazos.
- Seguimiento de deliveries (interfaz SAP/JDA).
- Seguimiento de faltantes y líneas canceladas (JDA).
- Seguimiento de muestras venta a empleados exportaciones y facturación.
- Seguimiento de reservas y liberación de reservas.
2. Administración de Órdenes
- Gestión de órdenes de servicio.
- Gestión de órdenes tradicionales
- Gestión de órdenes drop.
- Gestión de órdenes E-commerce.
- Gestión de órdenes moderno.
3. Facturación y Control
- Ejecución de NCR.
- Facturación de activo fijo y aseguradoras.
- Generación de UPC.
- BO Recovery.
- Facturación aseguradoras.
4. Reportes y Actualización de Indicadores
- Reporte histórico de órdenes y procesos.
- Actualización y seguimiento de KPIs.
- Controles administrativos (histórico reservas uuid KPIs).
Competencias/Requisitos principales:
- Comunicación efectiva.
- Proactividad y seguimiento.
- Análisis y solución de problemas.
- Trabajo en equipo.
- Adaptabilidad y aprendizaje continuo.
- Organización atención al detalle y capacidad de trabajo bajo presión.
- Orientación al cliente y al cumplimiento de objetivos.
We Dont Just Build The World We Build Innovative Technology Too.
Joining the Stanley Black & Decker team means working in an innovative tech-driven and highly collaborative team environment supported by over 58000 professionals in 60 countries across the globe. Here youll get the unique chance to impact some of the worlds most iconic brands including STANLEY TOOLS DEWALT CRAFTSMAN MAC TOOLS and Black Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.
Who We Are
Were the Worlds largest tool company. Were industry visionaries. Were solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art smart factory products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843 but that hasnt stopped us from evolving into a vibrant diverse global growth company.
Global Benefits & Perks
Youll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.
What Youll Also Get
Career Opportunity: Career paths arent linear here. Being part of our global company with 60 brands gives you the chance to grow and develop your skills along multiple career paths.
Learning & Development:
Our lifelong learning philosophy means youll have access to a wealth of state-of-the-art learning resources including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because thats how the best work gets done. Youll find we like to have fun here too.
Purpose-Driven Company:
Youll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism giving back and sustainable business practices.
Required Experience:
IC
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Headquartered in the USA, Stanley Black & Decker is the world’s largest tool company with 50 manufacturing American facilities and more than 100 worldwide.
