Area VP, Expert Services Mgmt

What you get to do in this role:

Develop a World-Class Team

• Establish and invest in high-performing teams responsible for developing and providing deep subject matter expertise by offering business process technical leadership and proficiency.
• Mentor and develop tomorrows leaders
• Define and manage metrics and KPIs for team members
• Possess the most substantial level of product expertise in the ecosystem
• Provide White Glove Client Experience

Be Strategic

• Develop new approaches that effectively leverage cross-functional relationships with teams such as product development to evolve the ServiceNow Success methodology and processes resulting in enhanced business outcomes by clients
• Drive standards and excellence between teams with a common objective of customer success activity
• Provide thought leadership for innovation that promotes customer business transformations
• Build executive level partner and customer relationships where you will position the use of expert resources as part of several different models including co-delivery with partners advisory expertise and independent implementation work
• Assist clients in building business cases and defining value and outcomes 

Drive Customer Outcomes

• Build relationships with internal organizations to understand and leverage the ServiceNow ecosystem in support of customer outcomes
• Drive consistency in the delivery of the ServiceNow Success Methodology
• Develop prescriptive thinking and behavior throughout the team
• Take decisions/actions that embody and employ: Proactive Thinking Critical Thinking Problem Solving Escalation Remedies and Conflict Resolution.
• Influence and drive client direction

 Drive Sales

• Business development with internal sales teams prospects clients and partners to evangelize strong delivery and service packages to meet and exceed the Americas business plan
• Manage and provide accurate forecasts
• Support renewal strategy in conjunction with Go to Market teams
• Identify market opportunities to ensure continued revenue growth and engages the Sales Team after identification of new opportunities 

Manage to Plan

• Manage Americas business plan based on productivity measurements specifically utilization and partner blend that encourages revenue and team growth while maintaining a healthy P&L
• Ensure all team deliverables are met
• Ensure all administrative tasks are accomplished timely 

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• 15 Years of Management Experience in a consulting firm or software company with proven expertise in managing multi-level leadership and a large team of 100 professionals
• 15 Years of Consulting Experience in a consulting firm or software company
• Focused experience within outcomes-driven business development and execution
• Strong expertise and capability to speak to client executive leadership (including CXO roles) to extract outcome expectations and to influence their thinking and directions
• High motivation driven and passionate about digital transformation
• Dedication and commitment to customer success
• A determination to make things better each day
• Strong people development including coaching and mentoring for management business and technical roles
• Ability to learn understand and maintain knowledge of complex business transformations
• Ability to interface develop and influence relationships with leaders (VP and above) across other ServiceNow lines of business
• Excellent oral listening and written communication skills including executive presentation facilitation and public speaking skills
• Ability to interact with and influence a wide range of employees including executive management and entry-level personnel
• Initiative - Proactive self-motivated and self-directed
• Ability to embrace and impact change
• Strong organizational and time management skills
• Understanding and prior use of business tools and software such as:
  • MS Office 365 (Word PowerPoint Excel Visio Project)
  • Professional Services Automation solutions such as NetSuite OpenAir
  • Business Intelligence solutions such as Tableau
  • Workforce management solutions such as WorkDay
• Travel required up to 50%

JV20

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time