Business Operations Applications Specialist

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The Opportunity

Join our dynamic North Americas Service organization as a Business Operations Application Specialist. In this role you will lead the optimization governance and continuous improvement of business applications that power our service operations. Youll collaborate with cross-functional teams drive innovation and ensure our systems deliver reliability scalability and efficiency. This is an opportunity to make a real impact while growing your expertise in business process management and data governance.

How Youll Make an Impact

• Partner with Operations Field Service and business teams to analyze and improve end-to-end processes.

• Lead implementation and development for the Augmentir application in Canada.

• Align applications with strategic business objectives and service delivery goals.

• Document and optimize workflows to reduce inefficiencies and improve customer outcomes.

• Serve as subject matter expert for core business applications (Augmentir Non-ERP Applications Service Management platforms).

• Define and enforce best practices standards and governance frameworks.

• Develop and roll out UAT and training for application upgrades and enhancements.

• Establish and maintain data governance policies for accuracy and security.

• Oversee master data management processes for reliable decision-making.

• Identify opportunities to automate manual processes and introduce digital tools.

• Responsible to ensure compliance with applicable external and internal regulations procedures and guidelines.

Your Background

• Bachelors degree in Computer Science Information Systems Engineering Business Administration or related field.

• 5 years of experience in business applications process optimization and data governance within a service-oriented organization.

• Strong knowledge of or ability to learn non-ERP applications including Augmentir CRM and service management platforms integrated with SAP S/4HANA Salesforce or ServiceNow.

• Proven experience in continuous improvement methodologies (Lean Six Sigma ITIL).

• Excellent analytical problem-solving and stakeholder management skills.

• Strong communication skills with ability to explain technical concepts in business terms.

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in Canada.

More About Us

We pride ourselves on offering a holistic range of competitive benefits to support your financial physical and mental wellbeing and personal development. We want you to truly thrive with us in work and out.

Health Care: Medical dental vision coverage.
Financial Wellbeing: Employer-sponsored pension program with generous company match life and disability insurance.
Family Care: 24/7 employee and family assistance program comprehensive group insurance telemedicine service.
Work-Life: Enhanced leave programs fitness and wellness initiatives.
Employee Engagement and Development: Employee Resource Groups tuition reimbursement on-demand learning platforms.

Only selected candidates will be contacted.

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