Partner Success Lead

As the Partner Success Lead you will be responsible for overseeing and optimizing the overall partner experience on a global scale. You will lead a team of Partner Success Managers collaborating with cross-functional teams and Regional Success Delivery Directors to ensure that our partners are successful engaged and aligned with the companys strategic goals. The role requires a visionary leader capable of building and nurturing long-term partner relationships driving partner performance and ensuring that our partnerships create measurable value for both parties.

Key Responsibilities:

• Strategic Leadership:

  • Own the global partner success strategy ensuring alignment with company objectives and partner needs.

  • Develop and drive initiatives that optimize partner onboarding adoption retention and overall engagement.

  • Partner with senior leadership to define key success metrics for global partners.

• Team Leadership & Development:

  • Lead mentor and scale a global team of Partner Success Managers (PSMs) to drive partner growth and satisfaction.

  • Foster a culture of excellence collaboration and continuous learning within the team.

  • Provide training guidance and career development opportunities for team members.

• Partner Engagement & Relationship Management:

  • Build and maintain strong long-lasting relationships with key partners ensuring satisfaction and successful outcomes.

  • Understand partner business goals and objectives and drive alignment with the companys offerings.

  • Act as one from the IFS Leadership point-of-contact for strategic and high-value partners.

• Cross-functional Collaboration:

  • Work closely with Sales Marketing Product Portfolio and Support teams to ensure partners have the resources and tools they need to succeed.

  • Advocate for partners internally providing feedback to the Product Engineering and Portfolio teams to enhance the partner experience.

  • Ensure seamless communication between internal teams and external partners.

• Performance Optimization & Analytics:

  • Manage key performance indicators (KPIs) to track the health and success of partnerships.

  • Analyze partner performance data to identify opportunities for improvement and growth.

  • Drive initiatives to improve partner adoption and use of the companys solutions.

• Expansion & Growth:

  • Assist in contract renewals negotiations and identifying upsell/cross-sell opportunities.

  • Develop and execute partner expansion plans to drive additional revenue streams.

• Customer Advocacy & Satisfaction:

  • Ensure that partners deliver on Partner Success outcomes and ensure high levels of satisfaction.

  • Act as an advocate for partners in resolving escalated issues or concerns in a timely manner.

  • Collect and communicate feedback from partners to continuously improve the Partner Success program and experience.

Qualifications :

Qualifications:

• Experience:

  • 10 years of experience in partner management customer success or a related field with at least 5 years in leadership roles.

  • Proven track record of building and leading high-performing global teams.

  • Experience in managing strategic high-value partner relationships ideally within a SaaS Tech or IT ecosystem.

  • Extensive experience in working with cross-functional teams including sales product and support teams.

• Skills & Competencies:

  • Strong leadership coaching and team management abilities.

  • Deep understanding of partner ecosystems and the challenges faced by partners in todays competitive environment.

  • Excellent communication and interpersonal skills with a knack for building strong trust-based relationships.

  • Analytical mindset with the ability to use data to drive decisions and measure success.

  • Strategic thinker with the ability to align partner success initiatives with company growth goals.

  • High level of emotional intelligence and conflict resolution skills.

• Education:

  • Bachelors degree in Business Administration Marketing or related field (MBA preferred).

Additional Information :

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships.

Remote Work :

Yes

Employment Type :

Full-time