Deputy Manager Operations
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Job Location:
San José - Costa Rica
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
- Manages team meetings and participate in operations/client leadership meetings & conference calls.
- Recommends innovative suggestions on incentive programs to motivate floor staff
- Ensures that all employees have a complete understanding of and adhere to the companys Rules and Regulations.
- Manages team meetings and participate in operations/client leadership meetings & conference calls.
- Recommends innovative suggestions on incentive programs to motivate floor staff.
- Monitors AMOs using variety of resources after which coaching in one-on-one improvement sessions or weekly/business review.
- Keeping floor coverage at its optimum level while handling 15-20 Service Associates patrol the entire operation floor maintaining order and ensuring that company policies are observed.
- Producing tools for possible use in helping coach and develop the best Service Representatives.
- Communicates to the AMOs any new requirements changes updates on all support related information as well as company information.
- Interview applicants and select qualified candidates by assessing communication skills and job-related competencies for agent-level positions.
- Performing special projects & other duties as required.
- Assists the Group Manager in performing his duties and responsibilities and takes over in the event of his absence
Qualifications :
- IATA/ UFTAA Level -1 certified. (Preferred)
- GDS skill on one and more GDS (World span Sabre Galileo Amadeus and Apollo)
- Good understanding about International Ticketing Exchange Refunds.
- Good understanding about IATA Rules and regulation Like; Fare component Manual fare calculation Pricing unit Global Indicator Indirect Travel Limitation and other Travel Terminologies.
- Proficient in speaking in English
- Good Communication Skills
- Microsoft Office skills high
- Knowledgeable in Quality tools
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Business
- Inventory Control
- Franchise
- Information Technology Sales
- HR Marketing
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
