Senior Associate Operations
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Job Location:
San José - Costa Rica
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Work on queues in the GDS Assist Corporate Travelers and VIPs on any customer service related concerns through inbound calls and email communication Communicate with the vendors (Hotels Airlines and Car Rental Companies) through outbound calls Will work on a shifting schedule which can be in the graveyard shift during weekends and holidays
Qualifications :
GDS skill on one and more GDS (World span Sabre Galileo Amadeus and Apollo). Good understanding about International Ticketing Exchange Refunds. Efficient knowledge of IATA World Geography; Including TC Areas (IATA Traffic conference Area) Global Indicator Type of Journey etc. Able to read and understand the Fare calculation line on the GDS ticket image. Able to do Manual fare calculation in case of Partial Exchange and Partial Refund Analytical skills and time management Excellent Communication skills verbal and written Strong interpersonal and communication skills with the ability to communicate effectively with both internal and external stakeholders. Easily approachable cooperative and a team player gains the trust and support of team members and peers Customer Service Skills Eye for Detail
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Business
- Information Management
- Accounting
- Corporate Risk Management
- Faculty
- Jms
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
