Lead Associate Operations
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Job Location:
San José - Costa Rica
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Role involves handling inbound calls from customers/agents to resolve queries on their accountsRole requires providing excellent customer service on queries related to processing insurance policy related transactions new business renewals amendment enquiries etc. received from Customers/AgentsShould meet/exceed business KRAs - NPS Quality Productivity AHT or any other metrics specified by Business / ProcessShould be ok with working in 24* 7 environment spilt offs and rotational shiftsShould be willing to work from officeRole involves handling inbound calls from customers/agents to resolve queries on their accountsRole requires providing excellent customer service on queries related to processing insurance policy related transactions new business renewals amendment enquiries etc. received from Customers/AgentsShould meet/exceed business KRAs - NPS Quality Productivity AHT or any other metrics specified by Business / ProcessShould be ok with working in 24* 7 environment spilt offs and rotational shiftsShould be willing to work from office
Qualifications :
Skills required:Solutions mind-set helping nature passion to drive excellent customer experienceAbility to adapt self with the team in-case of adversity business challenges/requirementHas the ability to demonstrate working in a positive and fulfilling work environment with minimal supervisionHigh proficiency in verbal and written English (a neutral accent is preferred as customers are based in the US)Strong ability to multi-tasking.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Business
- Information Management
- Accounting
- Corporate Risk Management
- Faculty
- Jms
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
