Service Offering Manager
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Job Location:
Any - Costa Rica
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Service Offering Manager
Customer Excellence Group (CEG)
The Customer Excellence Group is a global network of practitioners consultants and partners united by one purpose: helping customers achieve measurable success on the platform. The Service Offering Manager sits within the Product Strategy and Portfolio Management team shaping the vision evolution and impact of our services portfolio.
Our mission is simple but ambitious: accelerate platform adoption deliver business outcomes and scale customer value through innovative AI-driven service offerings.
What Youll Do
As a Service Offering Manager you will help design evolve and launch service offeringsmany with a strong AI component. Your work influences global standards adoption strategies and how customers realize value across the ecosystem.
Key Responsibilities
Support the development execution and refinement of the end-to-end service roadmap with a focus on digital- and AI-led offerings.
Manage the service offering lifecycle: concept validation design build packaging go-to-market readiness performance insights continuous improvement and eventual retirement.
Partner closely with cross-functional teamsincluding Delivery Excellence Sales Product Finance Pricing Deal Desk Biz Ops and the AI Center of Excellenceto ensure alignment and scalable execution.
Champion new ways of working by embedding AI and automation into the offering lifecycle operational processes and GTM approaches.
Create and maintain high-quality sales and delivery assets (First Call Decks Data Sheets Service Descriptions FAQs and Playbooks) to drive clarity and adoption.
Qualifications :
Preferred Skills & Qualifications
Bachelors degree in Business Technology or related field with 5 years of experience in service portfolio management technology advisory implementation or a related domain. GTM or service-sales exposure is a plus.
Strong organizational analytical and communication skills with the ability to think strategically while executing operational details.
Demonstrated passion for AI including hands-on experience using AI tools or integrating AI into workflows decision-making or problem-solving.
Ability to thrive in a fast-paced cross-functional environment and manage competing priorities.
Customer-centric mindset with a commitment to delivering high-quality scalable outcomes.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
Learn here. Grow here. Make a difference here. At ServiceNow, our cloud?based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and enterprises. Were growing fast, innovating even faster, and making an impact on our c ... View more
