AMOC Area Maintenance Manager, Amazon Maintenance Operation Center
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy to the moment their item is delivered from desktop to doorstep.
Across the globe we have more than thousand Fulfillment Centers thousands of Delivery Stations tens of thousands of machines and hundreds of thousands of employees all working together in harmony to make sure the right item gets delivered to the right person in the right place at the right time.
Working in Amazon Operations is for people who like to be active and give their all. We work in a busy dynamic environment and are part of a bigger team delivering to the expectations of millions of customers every single day. We are open inclusive and welcome individuality and diversity. The culture in our operation is built on the way teams bond and the work ethic that enables our business to run like clockwork. Our teams take pride in a job well done looking out for one another ensuring the highest safety standards and playing their part in delivering the quality service Amazon is known for around the world.
Join us in the Amazons Maintenance Operation Centre (AMOC) team. We maintain and optimize technologies in the Global Amazon Warehouse & Delivery Network.
Purpose of job
AMOC is seeking an experienced Manager to lead a team of Escalation Specialists responsible for the remote monitoring and coordination of building maintenance and refrigeration activities across our global facility network. This role will ensure 24/7 operational excellence in responding to critical facility issues while meeting established service level agreements (SLAs).
Key job responsibilities
Key Responsibilities
Directly supervise and manage a team of Escalation Specialists providing day-to-day leadership coaching and performance management
Monitor team metrics and KPIs around response times case resolution vendor dispatch and customer satisfaction to ensure service level agreements are consistently met
Lead daily operations meetings to review critical cases identify trends and ensure proper escalation protocols are followed
Implement and maintain training documents and standard operating procedures (SOPs) for alarm response vendor dispatch and escalation management
Coordinate with stakeholders across RME Operations and Safety to ensure effective communication during critical events
Manage team schedules and staffing to provide 24/7 coverage while optimizing productivity and work-life balance
Support the development and delivery of training programs for team members
Assist in vendor relationship management and ensure compliance with established contracts and SLAs
Collaborate with other RME teams to ensure best practices are implemented for inventory management and reliability initiatives to optimize mechanical and refrigeration asset up-time across the network.
Identify opportunities for process improvements and implement changes to enhance operational efficiency.
Ensure compliance with local labor laws and Amazon policies
Maintain proper documentation for shift schedules and work hours
- Bachelors degree
- min 2 to 3 experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Across the globe we have more than thousand Fulfillment Centers thousands of Delivery Stations tens of thousands of machines and hundreds of thousands of employees all working together in harmony to make sure the right item gets delivered to the right person in the right place at the right time.
Working in Amazon Operations is for people who like to be active and give their all. We work in a busy dynamic environment and are part of a bigger team delivering to the expectations of millions of customers every single day. We are open inclusive and welcome individuality and diversity. The culture in our operation is built on the way teams bond and the work ethic that enables our business to run like clockwork. Our teams take pride in a job well done looking out for one another ensuring the highest safety standards and playing their part in delivering the quality service Amazon is known for around the world.
Join us in the Amazons Maintenance Operation Centre (AMOC) team. We maintain and optimize technologies in the Global Amazon Warehouse & Delivery Network.
Purpose of job
AMOC is seeking an experienced Manager to lead a team of Escalation Specialists responsible for the remote monitoring and coordination of building maintenance and refrigeration activities across our global facility network. This role will ensure 24/7 operational excellence in responding to critical facility issues while meeting established service level agreements (SLAs).
Key job responsibilities
Key Responsibilities
Directly supervise and manage a team of Escalation Specialists providing day-to-day leadership coaching and performance management
Monitor team metrics and KPIs around response times case resolution vendor dispatch and customer satisfaction to ensure service level agreements are consistently met
Lead daily operations meetings to review critical cases identify trends and ensure proper escalation protocols are followed
Implement and maintain training documents and standard operating procedures (SOPs) for alarm response vendor dispatch and escalation management
Coordinate with stakeholders across RME Operations and Safety to ensure effective communication during critical events
Manage team schedules and staffing to provide 24/7 coverage while optimizing productivity and work-life balance
Support the development and delivery of training programs for team members
Assist in vendor relationship management and ensure compliance with established contracts and SLAs
Collaborate with other RME teams to ensure best practices are implemented for inventory management and reliability initiatives to optimize mechanical and refrigeration asset up-time across the network.
Identify opportunities for process improvements and implement changes to enhance operational efficiency.
Ensure compliance with local labor laws and Amazon policies
Maintain proper documentation for shift schedules and work hours
- Bachelors degree
- min 2 to 3 experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Key Skills
- Industrial Equipment
- Industrial Maintenance
- Facilities Management
- CMMS
- Ammonia Refrigeration
- Maintenance Management
- Plastics Blow Molding
- OSHA
- Maintenance
- Programmable Logic Controllers
- Supervising Experience
- Manufacturing
About Company
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