Customer Experience Manager

How Youll Make an Impact at WorkFocus

As a Customer Experience Manager youll play a pivotal role in shaping the success of WorkFocus by building strong stakeholder relationships and driving growth through exceptional customer service. This is a role with true ownership and autonomy where your efforts directly influence high-quality service delivery and customer satisfaction.

Youll collaborate closely with our state and national leadership teams to design and deliver innovative flexible solutions that meet the evolving needs of our customers. This is a full-time position based at any of our New South Wales office locations.

What Youll Do

• Act as the primary point of contact for customers ensuring seamless communication and support across all channels.
• Drive referral and revenue growth through outstanding customer service and consistent high-quality delivery.
• Partner with operational management to embed improvements into service delivery enhancing case management and customer service capabilities.
• Understand customer needs deeply and develop tailored solutions to overcome challenges.
• Identify new business opportunities and implement strategies to secure and grow our customer base.
• Represent WorkFocus in public forums and on committees as required showcasing our commitment to excellence.

Qualifications :

What youll bring to the role:

• Tertiary qualifications in Occupational Therapy Physiotherapy Exercise Physiology Psychology Rehab Counselling or other equivalent allied health/work health and safety professions desirable.
• Minimum of three years of workers compensation scheme industry experience essential.
• Strong understanding of customer drivers and customer service in work and wellness services
• Demonstrated experience in delivering repeat business and /or new business in the workers compensation scheme.
• Commercial acumen to drive business growth profitability quality initiatives and marketing activities.
• Exceptional organizational and time management skills.

Additional Information :

What we offer you

• Truly flexible working in the community from home and the office you set your schedule
• Learn and be mentored from a multi-award-winning team
• Multiple career pathways and professional development opportunities 90% of our leadership team have been promoted from within
• Generous financial incentives program to reward you for your impact
• Purchase additional annual leave
• Paid parental leave
• Additional employer benefits package including salary sacrificing fitness passport novated leasing Star Finder referral program and so much more.

To apply:

Click on the APPLY button or contact Anna Nguyen via email or call  to discuss about the role. REF7634T

You are welcome here.

Our fast-growing team of more than 3500 people around Australia represent a huge array of life experiences skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer proudly welcoming people with disability including mental health conditions people from diverse cultural and linguistic backgrounds people from the LGBTQI community veterans carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.
 

Remote Work :

No

Employment Type :

Full-time