Customer Support Officer

• Provide diverse first-level IT and campus facility support across multiple channels making a real impact on staff and students every day.
• Gain professional growth in a modern customer-focused environment that embraces innovation and ITIL best practices.
• Join a collaborative and inclusive culture that values teamwork and continuous improvement.

About VU:

At Victoria University our aim is to be a global leader in dual-sector learning and research by 2028. Join us on the journey and help us achieve our strategic drives embedded in ourStrategic Plan 2022-2028: Start well finish brilliantly.One of the drivers Thriving place to Study and Work will enable us to continue to create places that our students and staff love to belong and feel immense pride.

Aboutthe Team:

Join our Customer Support team within Digital and Campus Services the frontline of IT and campus support at VU. Were a passionate service-driven team dedicated to providing exceptional assistance to staff and students across all campuses. From troubleshooting tech issues to supporting campus facilities and AV equipment we ensure every interaction is positive and efficient. Our team values collaboration continuous improvement and a customer-first mindset. If you love problem-solving and helping people youll thrive with us.

About the Role:

As a Customer Support Officer youll be the first point of contact for IT and campus facility support delivering timely and effective assistance across multiple channels phone email chat and face-to-face. Youll handle requests ranging from hardware and software troubleshooting to audiovisual support in teaching spaces ensuring smooth operations for staff and students. This role is hands-on fast-paced and perfect for someone who enjoys variety and making a real impact.

Position Key Duties

• Provide first-level IT and campus facility support across all VU campuses.
• Respond to incidents and service requests promptly meeting SLA targets.
• Troubleshoot and resolve technical issues or escalate when necessary.
• Deliver multi-channel support (phone email chat in-person).
• Maintain accurate records and documentation in line with policies.
• Contribute to knowledge sharing and continuous improvement initiatives.

Salary:HEP 5 - $79135 to $90899 - Plus 17% Super
Employment Type:Full Time - Ongoing
Hours:36.75 per week
Location:Footscray Park Campus

For a detailed overview of the roles duties and responsibilities please refer to thePosition Description - Customer Support Officer

About You:

Youre a customer-focused problem solver with strong technical skills and a passion for helping others. You bring:

• Relevant qualifications or equivalent experience in IT support.
• Knowledge of IT hardware software and networking fundamentals.
• Strong troubleshooting and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a busy team-oriented environment.

The University is a Child Safe willbe requiredto hold a current Working with Children Check (WWCC) or be willing to obtain one prior tocommencingemployment.

How to Apply

Applications must besubmitted:

• A cover letter
• Your curriculum vitae/resume
• Your responses addressing all selection criterialocatedin the position description
• Evidence of applicable qualificationslicencesand registration

Applications will closeSunday 25 January 2026at5:00pm. This advert may close earlier should a suitable candidate beidentified. Early applications are strongly encouraged.

Visa sponsorship is not available for this position.This role requires for applicants to have full and permanent working rights in Australia.

Why Join VU

VU provides competitive salaries excellent superannuation and a variety of benefits. The university fosters an environment where staff can excel achieve their goals and develop their careers. With a focus on diversity inclusion and family-friendly policies VU supports both professional and personal well-being. For more information please visitourCareers at VU Webpage

Our Commitment to Protecting Country

Victoria University honours its deep diversity as a foundation for collaboration and social progress. We willdemonstratesensitivity in respecting First Nation perspectives. We will ensure that we respect our Indigenous voices and commit to sustainable Protecting Country. We will take leadership responsibility in all that we do to improve the health and wellbeing of our local and global communities and the planet that we share.

Our Commitment to Progressive Inclusivity

VU is an equal opportunity employer and proudly committed to progressive inclusivity. We welcome and celebrate diversity in all its forms including Aboriginal and Torres Strait Islander peoples people with disability culturally and racially marginalised communities LGBTQIA individuals and people of all ages and socio-economic backgrounds. We strive to reflect the communities we serve and foster an inclusive respectful and supportive environment where everyone feels they belong. We are proud to be aWGEA Employer of Choice for Gender Equality.

Our Commitment to Inclusive Recruitment

VU is committed to providing a positiveand barrier-free recruitment experience. If yourequireadjustments at any stage of the recruitment process including accessible formats of documents please contact us ator call (03).