Customer Service Representative – Australia

Melbourne - Australia

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Bring your life

Are you passionate about delivering great customer experiences and building strong long-term relationships Do you enjoy taking ownership solving problems and being a key point of contact in a growing and dynamic organization

As Thule continues to strengthen its presence in Australia were looking for a Customer Service Representative - Australia who will play an important role in supporting our customers and ensuring smooth high-quality service across the entire order-to-delivery journey.

What youll do at Thule

In the role of Customer Service Representative - Australia you will support our customers in the Australian market taking end-to-end ownership of the order process from entry to dispatch. Youll be a key point of contact for customers ensuring smooth operations clear communication and a consistently high level of service.

You will work closely with Sales Supply Chain and other internal teams contributing to strong collaboration and continuous improvement as Thule continues to grow its direct presence in Australia.

Your main responsibilities include:

Handling customer inquiries managing returns placing orders and resolving issues end-to-end including providing technical support when needed.
Maintaining accurate customer and order data monitoring KPIs and sharing relevant insights with the Area Sales Manager.
Maintaining strong product knowledge proactively informing customers of updates and contributing to improved ways of working across teams.

This role reports to the Director Customer Service and is based in Melbourne.

What you bring

To be successful in this role we believe you have experience working in customer service within a B2B environment and enjoy taking ownership in a role where service quality and relationship-building are equally important. You likely have university studies in business marketing or a related field and experience working with ERP systems and Salesforce or similar CRM tools.

You are comfortable working in a fast-paced environment managing multiple tasks and following customer issues through to resolution. You communicate clearly and professionally adapt well to change and collaborate effectively with both customers and internal stakeholders.

We also believe that you:

Are fluent in English and confident in both written and verbal communication.
Are service-minded proactive and motivated by delivering a high level of customer satisfaction.
Have strong problem-solving skills a structured way of working and the ability to perform under pressure.
Are eager to learn develop your product knowledge and contribute to continuous improvements.

Why you should join Thule

At Thule we believe in strong teamwork both within your own team but also across functions. We strive to be an open and curious organization sharing our knowledge and inspiring one another.

Within Thule you will find people who have a passion for the products we make and the outdoor company we are. We share the same values and we like to have fun. All of our employees have a joint responsibility to maintain that spirit and contribute to it.

Hiring Process

We are looking forward to hearing from you! Apply by submitting your application and resumé through apply for position at our Thule Career Site. Last day for applying is January 30 2026.

Please make sure to not wait to show your interest until the last application date as interviews are held continuously during the process and the position might be filled before the last application date. Please also note that we do not accept applications by email.

For questions please contact the Talent Acquisition Partner responsible Oscar Persson at

We look forward to hearing from you!

About Thule Group

Thule is a global sports and outdoor company. We offer high-quality products with smart features and a sustainable design that make it easy for people across the globe to live an active life. Under the motto Bring your life and with a focus on consumer-driven innovation and long-term sustainability we develop manufacture and market products within the product categories Sport & Cargo Carriers (roof racks roof boxes and carriers for transporting cycling water and winter sports equipment and rooftop tents mounted on a car) Active with Kids & Dogs (car seats strollers bike trailers child bike seats and dog transport) RV Products (awnings bike carriers and tents for RVs and caravans) and Bags & Mounts (backpacks luggage and performance mounts).

Thule Group has about 2800 employees at nine production facilities and 35 sales offices worldwide. The Groups products are sold in 138 markets and in 2024 sales amounted to SEK 9.5 billion.

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Bring your lifeAre you passionate about delivering great customer experiences and building strong long-term relationships Do you enjoy taking ownership solving problems and being a key point of contact in a growing and dynamic organizationAs Thule continues to strengthen its presence in Australia we...