Area Collections Manager SME Collections Coimbatore

Coimbatore - India

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

Key Result Areas	Supporting Actions
Achieve collections targets	Minimize credit losses for portfolio Drive higher resolution rates. Daily monitoring and regular reviews of delinquent portfolio Work with non-performing defaulting borrowers to create optimum recovery solutions
Portfolio review and monitoring	Monitor customer accounts flagging likely cases of default or delayed payment Provide regular inputs to Management and all the other stakeholders such as Sales Risk Policy Team on various aspects of collections resolution and delinquency trends Negative Areas Negative Profile Non-Starters SKIPs Fraud Cases etc.
Compliance and audit	Maintain all documentation related to the collections process in accordance with internal norms and regulatory requirements Respond to customer complaints regarding the collections process taking steps to ensure a satisfactory outcome for both ABCL as well as its customers Participate in periodic audits of the collections teams
Customer escalations and complaints	Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations

Relationships:

Relationship Type	Frequency	Nature
Internal
Regional Collections Manager / Area Collections Manager	Daily / regular	Portfolio update and alignment of strategy and activities
Credit/ Policy Teams	Weekly	Updation of Collections Cases MIS Bounce details etc. Updates on policy changes.
Legal Team	As needed	Escalations customer complaints
External
Collections Agencies and Vendor Partners	Regular	Visits / discussions on portfolio; Reviews case updates exception reporting
Customers	As needed	Escalations and follow-ups

Required Experience:

Manager

Key Result AreasSupporting ActionsAchieve collections targetsMinimize credit losses for portfolioDrive higher resolution rates.Daily monitoring and regular reviews of delinquent portfolioWork with non-performing defaulting borrowers to create optimum recovery solutionsPortfolio review and monitoring...

Key Skills

Sales Experience
Direct Sales
retail Experience
Hospitality Experience
Management Experience
Process Improvement
Outside Sales
Team Management
Kaizen
Leadership Experience
Public Speaking
Supervising Experience

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About Company

Financial Services

Discover a world of financial solutions at Aditya Birla Capital – your trusted partner for investments, insurance, loans, and a wide range of financial services in India.

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Area Collections Manager SME Collections Coimbatore

Coimbatore - India

Job Summary

Relationship Type

Frequency

Nature

Relationship Type

Frequency

Nature

Key Skills

About Company

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