Technical Account Manager (Chicago)

Job Title

Job Description

In this role you have the opportunity to execute defined deliverables documented in a services agreement; to represent Philips vision strategy roadmaps and position to their assigned customer and to represent their assigned customers requirements investments and strategy to Philips services sales and marketing leadership. This role is responsible for maintaining the Services relationship at all levels within the account to include interactions with hospital executives Physicians Clinicians and administrative staff. The Technical Account Manager has full responsibility related to all activities relationships and communications between the customer and Philips for satisfactory delivery of service installations escalation and resolution of issues.

Your role:

Lead cross-functional teams to tackle complex customer needs develops strategic plans aimed at fostering deeper customer relationships and drive sustained value over the long term.
Support customers in resolving point-in-time moderate technical challenges provide timely assistance and advanced guidance to address specific issues and ensures uninterrupted operations. Serve as the primary liaison between customers account teams and internal departments facilitate the resolution of moderate product and support issues and ensure effective communication within the organization to meet customer needs and enhance satisfaction.
Review documentation of assigned customers environment utilize deep knowledge to ensure the overall health and optimal performance of the system and effectively oversee ongoing operations and address potential issues as they arise.
Offer advanced strategic guidance and practical technical assistance to facilitate the planning maintenance expansion and enhancement of solutions using industry-standard practices while actively ensuring the operational well-being of customers company environments.
Formulate optimization suggestions consults stakeholders on shipment plans and negotiate changes in destination costs frequency and transport time to ensure efficient logistics operations and meet business requirements. Track moderate outstanding support issues engages with customer support to drive speedy resolution and collaborates with product management or third parties to prioritize defect resolution and system/product enhancements.

Youre the right fit if:

• Associate degree required Bachelors degree in related field preferred.

• Demonstrated experience in successful relationship management with individuals of various backgrounds and organizational levels. Effective customer service problem solving and conflict resolution skills.

• Proficient understanding of hospital IT infrastructure including network firewall and virtualized server environments.

• Working knowledge of the Hospital environment and workflows. Knowledge of Monitoring Systems (bedside devices central stations EMR charting etc.).

• Ability to travel up to 30% within the United States required.

• You must be able to successfully perform the following minimum Physical Cognitive and Environmental job requirements with or without accommodation for this position.

How we work together

We believe that we are better together than apart. For our office-based teams this means working in-person at least 3 days per week. Onsite roles require full-time presence in the companys facilities. Field roles are most effectively done outside of the companys main facilities generally at the customers or suppliers locations.

This is a Field role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Learn more about our culture.

Philips Transparency Details

The pay range for this position in IL is $87000 to $140000 annually. The actual base pay offered may vary depending on multiple factors including job-related knowledge/skills experience business needs geographical location and internal equity.

In addition other compensation such as an annual incentive bonus sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program which includes a generous PTO 401k (up to 7% match) HSA (with company contribution) stock purchase plan education reimbursement and much more. Details about our benefits can be found here.

At Philips it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa now or in the future.

Company relocation benefits will not be provided for this position.

For this position you must reside in or within commuting distance to Chicago and be able to travel up to 75% in the market.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.