Technical Solutions Consultant

The Technical Solutions Consultant serves as a technical resource for clients and internal teams helping to bridge the gap between business needs and technical solutions. The Technical Solutions Consultant works with our account management and sales teams on the implementation of new accounts as well to help our current customers maneuver and operate through Appcasts software solutions. 

Job Responsibilities  

Technical Implementation & Project Leadership 

• Act as technical point of contact internally and externally for assigned implementations technical support cases and projects. 
• Lead all phases of technical implementation including discovery planning configuration testing and launch for enterprise clients with complex multi-system integrations involving multiple teams of people.  
• Collaborate with customers in conjunction with Customer Success and Sales partners to understand business challenges client goals and gather all necessary technical requirements. 
• Collaborate with internal teams to create consistent high-quality experience for our customers throughout the implementation process. 
• Work with internal partners to constantly identify ways to improve and streamline the implementation process. 

Technical Architecture & Integration 

• Design and optimize technical architecture for enterprise-level client integrations including scalable API frameworks and custom XML/JSON feed configurations.  
• Build and support custom API connectors to integrate with external ATS CRM and HRIS systems.  
• Implement and map complex data transfers between client and Appcast systems using APIs webhooks and SFTPs to help clients derive value from advertising performance metrics.  

Troubleshooting & Support 

• Troubleshoot assigned technical issues/implementations and provide timely resolutions.

Qualifications :

• Possess the subject matter expertise to successfully drive technical projects to completion.  
• Strong organization prioritization relationship building and project management skills. 
• Disciplined self-starter with the ability to multi-task. 
• Excellent written and verbal communication skills with the ability to explain complex technical concepts to non-technical audiences as well as the ability to effectively communicate via multiple channels (Slack Jira Email Microsoft Teams etc.) 
• Excellent problem-solving skills and the ability to adapt to new challenges. 
• Demonstrated advanced proficiency in Microsoft Excel including expertise in pivot tables VLOOKUP and other advanced functions to analyze large datasets identify trends recognize patterns and uncover potential issues.  
• Strong technical background with knowledge of system integrations XML feeds pixel tracking technology and APIs.  
• Basic familiarity with Talent Acquisition technologies including CRMs and Applicant Tracking Systems.  
   

Education and Experience: 

• Bachelors degree required. Concentration in computer science Information Systems Engineering is preferred. 
• 5 years of experience in customer service and/or software implementation preferably in the Talent Acquisition industry. 
• Prior experience working with SaaS and enterprise software is a plus. 

Travel Requirements: 

• Travel requirements for this position may include travel as needed to internal and external meetings a few times a year. This may vary based on business needs and opportunities. 

Fair Labor Standards Act Status:  

• Salaried Exempt: Personnel will earn their regular salary and not be entitled to overtime pay when they work over 40 hours in a work week. 

Supervisory Responsibilities: 

• This position does not supervise others.   

Additional Information :

• Were the best at what we do.Were the global leader in programmatic recruitment advertising. With advanced technology unmatched market data and a team of the industrys best recruitment marketers. 
• We have an amazing culture driven by great people.Headquartered in Lebanon N.H. with offices in the U.S. Canada and Europe Appcast is part of the Stepstone group. To better understand our company culture readOur Storyand check outWorking at Appcaston our website.  
• We take care of our employees.Were dedicated to creating an inviting environment where individuals from diverse backgrounds can thrive and develop. We believe in providing competitive compensation and comprehensive benefits ensuring our team can support their loved ones and one another. We enjoy fostering a sense of community through dedicated employee networks fun gatherings delicious food and even welcoming furry friends into our workspace. We live our values each day including volunteering and giving back to our communities. 

All your information will be kept confidential according to EEO guidelines. 

Appcast is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and if necessary the Department of Homeland Security (DHS) with information from each new employees Form I-9 to confirm work authorization.

E-Verify is a registered trademark of the U.S. Department of Homeland Security. This employer does not use E-Verify to pre-screen job applicants and will not discriminate based on national origin citizenship or immigration status.

Remote Work :

No

Employment Type :

Full-time